Gridiron IT · 5 months ago
UC VoIP Engineer
Washington, DC
Full-time
Onsite
Senior Level, Lead/Staff
$90K/yr - $130K/yr
10+ years expGridiron IT is a Women Owned Small Business that specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. They are seeking a Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems including Avaya and MSTP.
Cloud ManagementIT InfrastructureIT Management
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage and troubleshoot Avaya and MSTP (Managed Secure Telephony Platform) systems to ensure optimal functionality and performance
Oversee all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity across the network
Resolve complex technical issues, troubleshoot performance bottlenecks, and maintain high operational efficiency within communication systems
Ensure that Avaya and MSTP solutions are fully aligned with business objectives, optimized for reliability, and configured in compliance with enterprise standards
Maintain and support Enterprise Voice over IP (EVoIP) systems to guarantee peak system performance and user satisfaction
Provide advanced back-end engineering support for MSTP, addressing T4 ticket escalations and delivering timely, effective telephony solutions
Support business process modeling and reengineering efforts to align unified communications strategies with evolving business needs
Deliver secure reach-back support to remote teams and critical environments, maintaining continuity and communication integrity
Collaborate with cross-functional teams to ensure that technical solutions are strategically aligned with organizational goals
Qualification
Required
U.S. Citizenship is required
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph
Must be able to work onsite 5 days a week in Washington DC
Occasional domestic travel
Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field
10+ years of Computer Science experience
Proven expertise with Avaya and MSTP systems in secure or enterprise environments
Strong understanding of EVoIP technologies and voice network architectures
Experience in troubleshooting and resolving advanced telephony and network integration issues
Proficiency with Microsoft TAC support channels and Cisco systems
Working knowledge of business analysis tools such as Power BI
Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem
Unified Communications: 5 years (Required)
Top Secret (Required)
Ability to Commute: Washington, DC 20535 (Required)
Work Location: In person
Preferred
Relevant certifications in Avaya, Cisco, or telephony systems
Experience supporting federal or defense-related communication systems
Strong analytical and documentation skills with the ability to translate technical solutions into business impact
Ability to work independently as well as part of a collaborative engineering team
Benefits
Medical
Dental
Vision insurance
HSA
FSA
401(k)
Disability & ADD insurance
Life and pet insurance
401(k) matching
Paid time off
Company
Gridiron IT
Gridiron IT is a firm that specializes in IT talent acquisition and placement for government, federal contractors, and commercial clients.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tara Forester, SHRM-CP
Chief People Officer
Recent News
2024-10-27
Company data provided by crunchbase