Vail Systems · 5 months ago
Software Engineer, IVR
Greater Chicago Area
Full-time
Hybrid
Entry Level
$80K/yr - $87K/yr
2+ years expVail Systems Inc. is a company that specializes in voice technology and aims to enhance customer experiences through intelligent voice applications. As a Software Engineer, you will develop next-generation Interactive Voice Response solutions, collaborating with cross-functional teams and applying advanced software development principles to improve customer interactions.
Customer ServiceEnterpriseService Industry
Responsibilities
Energize teammates to continuously improve
Possess strong technical capabilities
Enjoy working independently in a fast-paced technical environment
Analyze existing architecture to make consistent improvements
Possess excellent analytical and problem-solving skills
Demonstrate curiosity with regard to software
Provide on-call support to external customers
Work with cross-functional teams to troubleshoot issues
Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby, and Groovy
Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience
Perform design and code reviews
Learn and implement a wide range of technologies that integrate solutions with customers
Transition solutions to internal and external platform teams
Prioritize and juggle between multiple projects based on customer needs
Communicate with external customers as required
Qualification
Required
A Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience
Up to 2 years of experience as a software developer
Proven track record of developing high-quality software
Knowledge of Object-Oriented software development techniques
Ability to communicate with developers, executive managers, and external customers
Experience with VXML, ASR, Call Center Telephony, and IVR development platforms, such as Cisco CVP or Genesys
Strong sense of responsibility, accountability, and passion about quality of work, desire to learn, and take ownership
Strong verbal and written communication skills
Preferred
Proficiency in conversational North American Spanish, preferred
Experience in MVC frameworks, preferred
Experience with Jenkins or other build server, preferred
Experience with Agile development practices, preferred
Interest in data collection and analytics, preferred
Knowledge of multiple SDLC practices, preferred
Proficiency in 1+ programming language, such as Java, C#, or C++, preferred
Working with UNIX/Linux/OSX, preferred
Familiarity with JavaScript, Ruby on Rails, VUI Design, preferred
Deep understanding of the principles of IVR Voice Interface design, preferred
Benefits
Multiple medical, dental, and vision plan options
Company-paid life insurance, short and long-term disability
401(k) savings plan with company match (50% on first 6% of employee contribution)
35 days total annual PTO
Annual Bonus Program
Paid maternity and paternity leave
Relocation allowance
Employee referral bonus
Gym membership
Technical and Professional Development stipend
Company
Vail Systems
Vail Systems develops, hosts, and licenses customer care and conferencing solutions for service providers and enterprises.
51-200 employees
H1B Sponsorship
Vail Systems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (4)
2023 (6)
2022 (8)
2021 (10)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
J
Jim Whiteley
CEO and Chairman
B
Beth McGinnis
VP
Recent News
2025-02-16
2025-02-16
2025-02-16
Company data provided by crunchbase