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DN Solutions America · 5 months ago

CNC Field Service Engineer - Western Region

Redmond, WA

Full-time

Hybrid

Entry, Mid, Senior Level

$80K/yr - $130K/yr

2+ years exp

DN Solutions America has been a leader in machine tool manufacturing for over 50 years, focusing on smart machines and customized solutions for essential industries. They are seeking an experienced Field Service Engineer to provide technical support, installation, and upgrades for CNC machinery, while ensuring customer satisfaction and operational efficiency.

Machinery

Responsibilities

Responsible for post-sales support to clients. You will provide technical and operational training, test, adjust, troubleshoot, repair, rebuild, and install CNC (Computer Numerical Control) machining equipment, peripherals, and upgrades

Plans and coordinates activities concerned with installing, repairing, and upgrading equipment, investigating, and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties

Work both independently and as a member of a team coordinating work activities and priorities

Examine machinery, components, and work orders and converse with equipment

Operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems

Analyze all available information to determine root causes and recommend/complete repairs, upgrades, or other corrective actions

Advise management and factory engineers regarding equipment defects, customer satisfaction, product performance, and suggestions for product improvement