Zeta Global · 2 days ago
Senior Client Success Manager
New York, NY
Full-time
Hybrid
Mid, Senior Level
$90K/yr - $110K/yr
5+ years expZeta Global is an AI-Powered Marketing Cloud that helps marketers efficiently acquire, grow, and retain customers. The Senior Client Success Manager will develop and maintain relationships with key accounts, oversee campaign execution, and collaborate with internal teams to drive client success and growth.
AdvertisingAnalyticsInformation ServicesMarketing
Hiring Manager
Natalia DeLaRosa
Responsibilities
Own and maintain strong relationships with strategic accounts, ensuring client success through up-sells, cross-sells, renewals, and overall account growth
Partner with Sales to successfully launch, manage, and scale new accounts, ensuring long-term growth and performance optimization
Serve as the main point of contact for client communications, campaign execution, and strategic recommendations, ensuring a seamless customer experience
Develop and manage a client roadmap outlining major milestones, testing initiatives, and opportunities for expansion
Apply knowledge of Zeta offerings, client goals, industry trends, and best practices to develop strategic recommendations that drive performance improvements, creative enhancements, and revenue growth
Identify and execute on growth opportunities by designing unique strategic plans for each customer that exceed quarterly and annual goals
Partner with strategic sales, programmatic, and other internal teams to uncover new revenue streams and ensure alignment on client objectives
Oversee campaign execution, including creative build-outs, asset setup, timeline management, audience targeting, and campaign documentation
Possess a deep understanding of partner KPIs and goal-setting, proactively providing optimization recommendations to maximize performance
Lead and attend client meetings, including weekly status updates, kick-off calls, and Quarterly Business Reviews, ensuring action items and strategic next steps are documented and executed
Work closely with clients to ensure they are leveraging LiveIntent effectively, assisting with campaign setup, troubleshooting, and identifying optimization opportunities
Develop and share best practices with internal teams to continually improve operational efficiency, quality of work, and platform effectiveness
Qualification
Required
5–6+ years of experience in online advertising, digital media, publisher, or ad-tech industries within Account Management, Client Services, or a similar function
Proven ability to develop and nurture client relationships at all levels of the decision-making process
Strong communication skills with the ability to drive client and executive-level conversations
Exceptional oral and written communication skills, including business writing, training, and presentation abilities
Highly organized with strong attention to detail, able to manage multiple projects in a fast-paced environment while prioritizing effectively
In-depth knowledge of Demand-side, Supply-side, and Ad-serving platforms
Self-starter with excellent time management skills and the ability to work independently while collaborating cross-functionally
Strategic thinker with strong problem-solving skills and the ability to identify opportunities for account growth and optimization
Willingness to travel as needed
Benefits
Unlimited PTO
Excellent medical, dental, and vision coverage
Employee Equity and Stock Purchase Plan
Employee Discounts, Virtual Wellness Classes, and Pet Insurance
Company
Zeta Global
Zeta offers technology and marketing services to help brands acquire, engage, and retain customers.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.46BKey Investors
BofA Securities
2024-09-04Post Ipo Secondary· $105.26M
2024-09-04Post Ipo Equity· $204.94M
2024-09-03Post Ipo Debt· $550M
Leadership Team
David Steinberg
CEO, Co-Founder, and Chairman of the Board
Christian Monberg
Chief Technology Officer
Recent News
The Motley Fool
2026-01-16
Destination CRM
2026-01-07
Company data provided by crunchbase