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Mystic Lake Casino Hotel · 1 week ago

Slot Technical Shift Manager

Prior Lake, MN

Full-time

Onsite

Mid, Senior Level

3+ years exp

Mystic Lake Casino Hotel is seeking a Slot Technical Shift Manager to enhance leadership skills and oversee Slot Technicians. The role involves managing technical projects, ensuring regulatory compliance, and providing high-quality service while maintaining slot machines and associated equipment.

CasinoGamblingMedia and Entertainment

Responsibilities

Schedules and oversees Slot Technicians and coordinates daily tasks to ensure quality service, regulatory compliance, and protection of company assets. Generates and investigates system activity reports to identify repair and compliance issues

Maintains all hardware and software applications currently being used

Acts as mentor in development of Floor Tech to Bench Tech. This includes training and development. Completes performance appraisals on direct reports

Conducts machine verifications for large jackpots and reports results to the Slot Shift Manager before jackpot hand pay

Resolves guest-related machine problems in a prompt, courteous and professional manner

Occasional tasks

Acts as a Slot Technician as needed

Verifies all machine set-up completed by Slot Technicians to ensure equipment/system integrity and regulatory compliance

Acts as verifier and signatory in accordance with asset control procedures

New technology research, testing and recommendations

Assists in the destruction of Gaming Equipment

Participates in machine deliveries (In and Out)

Recruits, interviews, and selects team members

Driving is not an essential function of this job. In the event driving is required, team members must adhere to the driving standards determined by the Gaming Enterprise

Qualification

Slot repair experienceSupervisory experienceElectronics degreeHardware maintenanceSoftware applicationsTrainingDevelopmentGuest serviceCompliance officerTeam recruitment