California State University, Northridge · 5 months ago
Customer Service Worker-Usher/Powered Cart Operator (Continuous)
Northridge, CA
Part-time
Onsite
Entry Level
$16.50/hr - $17.50/hr
1+ years expCalifornia State University, Northridge strives to be a destination workplace that fosters an inclusive environment. The Customer Service Worker-Usher/Powered Cart Operator provides essential customer service support for events at the university's performing arts center, ensuring a smooth and safe experience for all attendees.
EducationHigher EducationUniversities
Responsibilities
Provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya such as the Plaza del Sol Performance Hall and operates powered carts for audience transportation between campus parking lots and the theater
Works across various customer service teams including, but not limited to, Audience Services, Artists Entrance, and/or Production Hospitality
Performs audience services duties including scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; assisting with the enforcement of policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; basic crowd control
Monitors security cameras and watches for approaching artists, staff, and crew to be let in through the Artists Entrance; keeps track of vehicles parked in the Loading Dock
Ensures that all backstage guests are properly credentialed and accounted for and assists with guest management during backstage meet-and-greet events
Performs other duties as assigned
Qualification
Required
LICENSE: CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE
Displays excellent customer service skills and the ability to effectively work crowd control; excellent verbal communication skills; flexibility and patience when interacting with others
Ability to establish and maintain strong working relationships with colleagues, team supervisors, artists/artist management, rental clients, and patrons; to be courteous and communicative and maintain the highest standard of professionalism and customer service at all times
Ability to work in a fast-paced environment both independently, as well as part of a team, under the pressure of time deadlines
Employee may be required to use personal protective equipment (PPE) in accordance with Federal, State, and County Public Health directives in various aspects of their work
Preferred
Experience as The Soraya Usher for at least one (1) semester preferred
Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention ProcedureS) certifications also preferred
Catering or food service experience is a plus
Knowledge of theatre etiquette, standards and protocol, performing arts center and university facilities, policies, and organization is a plus
Company
California State University, Northridge
California State University, Northridge is a public, comprehensive university committed to educational and professional goals of students.
1001-5000 employees
H1B Sponsorship
California State University, Northridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (17)
2023 (17)
2022 (23)
2021 (15)
2020 (20)
Funding
Current Stage
Late StageTotal Funding
$3.08MKey Investors
Gold Coast Health PlanHollywood Foreign Press AssociationNASA
2025-06-25Grant· $0.08M
2022-07-26Grant
2019-10-22Grant· $3M
Leadership Team
CSUN Social Impact DesignHub
Student Designers. Community Partners. Creative Solutions.
Jill Smith, SPHR
Senior Advisor, Strategic Partnerships & Initiatives
Recent News
2025-12-10
2025-10-09
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