Business Development Center (BDC) Manager - Bay Ridge Honda jobs in United States
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Bay Ridge Honda ยท 5 months ago

Business Development Center (BDC) Manager - Bay Ridge Honda

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$100K/yr - $150K/yr
date3+ years exp

Bay Ridge Honda is a family-owned dealership with a long-standing reputation in Brooklyn, seeking a seasoned Business Development Manager to lead and evolve their BDC operations. The role involves driving showroom traffic, converting online leads, and holding a team accountable while ensuring exceptional customer service experiences.

AutomotiveCustomer ServiceElectric VehicleFinancial Services

Responsibilities

Oversee all inbound and outbound customer communications (Sales & Service)
Train and coach BDC agents on phone etiquette, email/text follow-up, and closing techniques
Analyze performance KPIs daily and adjust strategies to hit appointment and conversion targets
Coordinate closely with Sales Managers to optimize lead handoff and follow-through
Manage and refine workflows inside Reynolds & Reynolds for efficiency and accountability
Take ownership of lead response times, appointment-setting scripts, and long-term nurture processes

Qualification

Automotive BDC leadershipReynolds & Reynolds CRMMetrics-driven mindsetTeam leadershipCustomer serviceCommunicationOrganizational skills

Required

Automotive BDC leadership experience required (minimum 3 years preferred)
Hands-on experience with Reynolds & Reynolds CRM/DMS
Proven ability to lead, train, and motivate a high-performance team of BDC reps
A metrics-driven mindset: you know your outbound calls, appointment set rate, and show-to-sale ratios
A strong communicator who can collaborate effectively with Sales and Service departments
Professional, organized, and committed to delivering exceptional customer service experiences

Benefits

Health, dental, and vision insurance.
Paid time off.
401(k) with company match.
Union benefits for eligible roles.

Company

Bay Ridge Honda

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Bay Ridge Honda provides buying of cars and parts, selling of old cars, service center facility, and vehicle finance services.
dateFounded in 1960
location
Brooklyn, New York, USA
people-size201-500 employees
web-link
https://www.bayridgehonda.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Robert Scarpaci
General Sales Manager
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Recent News

Newswire
Bay Ridge Honda Announces Exclusive 7-Day Fourth of July Sales Event
2025-07-02
Newswire
Bay Ridge Honda Announces Rare Employee Pricing Event
2025-06-18
PRLog
Bay Ridge Honda Launches Employee Purchase Program
2025-06-17
Company data provided by crunchbase