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Direct Drive Logistics · 5 months ago

Business Systems & Integrations Analyst

West Allis, WI

Full-time

Onsite

Mid Level

$95K/yr - $110K/yr

3+ years exp

Direct Drive Logistics is a premier logistics company in Milwaukee, WI, focused on superior customer service and investment in technology. They are seeking a proactive Business Systems Integration Analyst to support and evolve their logistics and brokerage operations through Salesforce management and systems integration.

LogisticsRailroadTransportation

Responsibilities

Collaborate with third-party Salesforce developers to manage and customize the Revenova TMS platform, including custom objects, workflows, automations, and integrations

Recommend and implement enhancements to improve usability, data integrity, and scalability

Support Salesforce-based initiatives including collections automation, customer portal creation, and credit card integrations

Build and maintain integrations across platforms including Sage (accounting), DAT (load booking), Microsoft 365, and payment processors

Identify and implement improvements in data flow, automation, and process efficiency across systems

Help drive business technology projects across operations, accounting, and brokerage teams

Translate business needs into functional requirements, and manage deliverables with internal and external partners

Maintain internal documentation and train users on new processes or features

Act as the internal point person for our Salesforce developer and outsourced IT providers

Coordinate across vendors to ensure smooth execution of integrations, system rollouts, and platform support

Provide first-level assistance to employees for basic IT needs such as account access, OneDrive issues, and Microsoft 365 troubleshooting

Escalate more complex networking or system-wide issues to our external IT support firm

Help document and standardize internal IT procedures for better self-service and efficiency

Serve as a tech-savvy problem-solver who proposes better ways to work with our tools and systems

Participate in strategic conversations about scaling and evolving our platform stack

Bring a hands-on, consultative mindset to how we use tech in day-to-day operations

Qualification

SalesforceSystems IntegrationMicrosoft 365Sage AccountingProject ManagementTechnical SupportVendor CoordinationUser TrainingDocumentationProblem Solving

Required

3–6 years in a systems analyst, Salesforce admin, or business systems role—ideally in a logistics, brokerage, or operations-heavy company

Strong experience with Salesforce (admin-level or better) and comfort working with external developers

Familiarity with software integration best practices, especially across SaaS tools and APIs

Skilled in Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

Able to juggle both technical details and big-picture thinking

Comfortable supporting colleagues, documenting processes, and helping improve the daily tech experience

Preferred

Salesforce Administrator Certification

Experience with Sage or similar accounting systems

Logistics, transportation, or brokerage industry background

Experience with tools like Zapier, Power Automate, or middleware platforms

Strong Microsoft 365 expertise, including: SharePoint & OneDrive setup and management, Teams configuration and channel governance, User access & permission structures, Basic networking and endpoint security principles, Managing third-party IT/vendor escalations

Experience working in or supporting logistics/transportation workflows

Background in project management or technical implementation

Benefits

Health, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, other Workplace Benefits (Accident, Critical Illness, Hospital Indemnity)

401K with Company Match

Paid-Time Off