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Brown and Caldwell · 5 months ago

Client Services Manager - DC / Alexandria

Alexandria, VA

Full-time

Onsite

Senior Level, Lead/Staff

$160K/yr - $219K/yr

15+ years exp

Brown and Caldwell is a full-service environmental engineering and construction firm with a strong presence in the DC Metro area. They are seeking a Client Services Manager to oversee business development, client relations, and the delivery of municipal water, wastewater, and stormwater engineering projects.

Construction

Growth Opportunities

Responsibilities

Work with Business Leader to develop, communicate, and deliver client focused business plans that supports overall Company objectives

Connect with the business units, enterprise groups, and corporate groups as necessary to bring the right resources to bear on client projects

Deliver business metrics which may include new sales in (NSI), total direct labor (DL; import + source), and total indirect labor (IDL; import + source)

Work closely with the Project Management Office (PMO) to drive “on plan” project delivery for the Business

Drive sales by partnering with client service managers (CSM’s) and the marketing team

Manage company risk by ensuring compliance with the Company Risk Policies

Understand and promote the Brown and Caldwell Company of Choice Strategy (CoC Strategy)

Model BC Values to our employees and clients

Communicate and model BC Safety standards to all BC employees

Qualification

Business developmentClient relationsWater/wastewater engineeringProposal writingProject managementLeadership experienceBusiness acumenEmotional intelligenceCommunication skillsTeamworkProblem solvingInterpersonal skills

Required

B.S. degree in related engineering field (Civil, Environmental etc.) required

15 or more years of increasingly responsible experience in the environmental consulting, engineering, construction and operations industry

Experience with water/wastewater design, planning and studies along with leadership on projects

Willingness to champion the use of BC standard tools and processes

Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell's local, regional, and national water and wastewater practitioners as well as help mentor junior staff

Self-starter, results-oriented and be able to work under tight deadlines

Previous supervisory experience with strong written and verbal communication skills required

Valid driver's license and good driving record required

Ability to travel to visit local clients and to attend out–of-town business meetings, as required

Preferred

M.S. degree in related engineering field with a focus on wastewater and water preferred

Professional registration in Virginia, the District of Columbia, or the credentials to obtain registration in a timely manner is also strongly preferred

Successful marketing, proposal writing, proposal management, and public presentations experience a plus

Exhibits leadership core competencies (emotional intelligence, communication, teamwork, problem solving, interpersonal skills, business acumen, etc.)