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TSMG Holding · 5 months ago

Technical Field Specialist

Mountain View

Full-time

Onsite

Entry, Mid Level

2+ years exp

TSMG is a top tier technology company seeking a Technical Field Specialist who will coordinate in-field programs and support operations. The role involves hands-on data collection, training field operators, and ensuring smooth operation according to client requirements.

Customer ServiceData Collection and LabelingData VisualizationManagement ConsultingRecruiting

Responsibilities

Collaborating with the Project Manager/Workflow Lead and Operations Lead on intake, documentation, staffing, and scheduling of new client pilot requests

Writing pilot project charters

Documenting and validating operational workflows

Conducting in-field operator training

Reviewing device configuration requirements (e.g., OS versions, user accounts, settings, installed apps, connectivity)

Communicating with Operations Lead, Tools POC, QC, MIS, and Client Program Managers/Engineers for clarification and validation

Ensuring devices are properly configured and capable of collecting and transmitting data to backend systems

Testing, troubleshooting, and resolving device and backend setup issues before pilot start

Performing triage and initial debugging of technical issues

Resolving issues directly or escalating by opening and tracking bugs assigned to Client staff

Obtaining and configuring required devices for field operators

Conducting trial runs to validate device performance and backend connectivity

Partnering with client staff to debug and resolve technical issues encountered in the field

Engaging Client Program Managers and Engineers when required

Leading and conducting in-field data collection activities

Providing frequent status updates during field operations

Addressing and resolving technical issues, including extracting device diagnostic logs and escalating as needed

Triaging and debugging technical problems in real-time

Opening and tracking bugs with appropriate Client personnel

Documenting and reporting on pilot results

Reporting downtimes, tool issues, and bugs affecting pilot performance

Sharing observations, feedback, and opportunities for process improvement and automation

Verifying successful data transfer to backend systems

Engaging the staff and Client Program Managers/Engineers to ensure complete issue resolution

Following up to close open bugs

Participating in data analysis and extraction as needed

Proactively identifying opportunities for program and workflow improvements

Qualification

QA testingTechnical supportMobile applicationsSQLJavaScriptGoogle SpreadsheetsExcelVerbal communicationWritten communicationTeamworkProblem-solvingOrganizational skillsAttention to detailAdaptability

Required

BA/BS degree or a minimum of 2–3 years of relevant testing or support experience

At least 1 year of QA testing or technical support experience with mobile applications

Familiarity with mobile and web technologies, as well as organizational tools such as Google Spreadsheets and Excel

Ability to work on foot for extended periods and in various indoor/outdoor conditions and weather

Strong verbal and written communication skills in English, with the ability to collaborate across local and global teams

Demonstrated teamwork and collaboration skills

Professional demeanor and ability to represent the company appropriately

Comfortable working in a fast-paced environment

Valid driver's license and the ability to drive or use alternative transportation for fieldwork at various locations (e.g., client offices, stores, malls)

Quick learner with the aptitude for understanding new technologies

Excellent organizational skills and strong attention to detail

Strong analytical and problem-solving abilities

Ability to meet deadlines and take ownership of assigned tasks

Capable of documenting testing results clearly and systematically

Ability to create or improve workflows and identify areas for operational improvement