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Bidgely · 5 months ago

Customer Success/Sr. Customer Success Manager

Los Altos, CA

Full-time

Hybrid

Mid, Senior Level

$115K/yr - $145K/yr

4+ years exp

Bidgely Inc. is an AI-powered SaaS Company focused on accelerating a clean energy future. The Senior Customer Success Manager will be responsible for ensuring customer satisfaction post-launch, resolving client issues, and coordinating with various teams to manage multi-million dollar utility contracts.

AnalyticsArtificial Intelligence (AI)Consumer SoftwareEnergyGovTechInformation TechnologyInternetMachine LearningRenewable EnergySoftware

Responsibilities

Operate as a subject matter expert with a deep understanding of the energy market and how Bidgely can play a disruptive role in creating a more energy-efficient future

Provide subject matter expertise with customers post launch to hit their business operational goals (Energy Efficiency savings or increased customer satisfaction)

Own the responsibility for resolving client issues, researching problems, and making recommendations for potential enhancements and modifications (cross selling and up selling)

Become a Bidgely product expert in order to be the voice of the customer and influence product development and schedules

Develop an Account Plan to manage all opportunities by navigating the critical success factors, competitive challenges, partner landscape, objections and other complex issues to ensure successful outcomes in the territory

Collaborate closely with the sales and strategy teams to present solutions in a comprehensive and compelling way that wins business

Present regularly to the customer and Bidgely stakeholders on the status of the project(s)

Plan and facilitate meetings between Bidgely’s executive team, the customer’s business executives, technology and procurement teams to align all parties around engagement

Become a trusted advisor with key stakeholders at existing customers organizations

Qualification

Demand Side ManagementEnergy EfficiencyCustomer Relationship ManagementProject ManagementJIRASoftware DeliveryRenewable EnergyDetail OrientationVerbal CommunicationWritten CommunicationPresentation SkillsSelf Motivation

Required

4-7 years of experience in utility or renewable energy space

4-10 years of software and/or program delivery experience at a technology company

2+ years of experience with customer relationship management tools, project management, and JIRA

2+ years of experience in Energy Efficiency or other savings programs

Track record of success delivering complex, x-functional projects with large enterprise customers

A track record of converting customer-level success into future account level business development opportunities

Detail orientation

Excellent verbal and written communication skills

Excellent presentation and public speaking skills

Strong sense of self motivation to own the business case for your customers, balance revenue, costs and margin across a book of business

A passion to maintain an in-depth understanding of the regulatory environment and the opportunity and risk it creates (keeping up on trends, changes, and competitor actions that might impact customer success)

Ability to monitor customer health and proactively identify and mitigate churn risks