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Capital Region BOCES · 4 months ago

Student Administrative Systems Support Specialist

Albany, NY

Internship

Hybrid

Intern, Mid Level

3+ years exp

Capital Region BOCES is dedicated to providing technical assistance and support for school district personnel. The Student Administrative Systems Support Specialist will assist clients with administrative software systems, troubleshoot issues, and provide training to ensure effective use of these systems.

EducationNon ProfitPersonal DevelopmentTraining

Responsibilities

Your day will be busy supporting our clients, via phone, email or WebEx technology. Every interaction is an exciting challenge, which includes answering software system and policy questions, advising on how to utilize these systems to their fullest, troubleshooting systems issues that may occur and interfacing with software vendors

You will be the subject matter expert on the administrative systems used by the school districts such as student management systems, cafeteria services and special education applications, as well as supporting NYS data warehouse, testing, data security and privacy requirements and other services supported by a BOCES Regional Information Center

You will use your technical aptitude, training & communication techniques, and problem-solving skills to help others by providing support that keep our schools up and running

Qualification

Software applicationsTechnical aptitudeTraining methodsCustomer serviceProblem-solvingComputer literacyCommunication skillsDetail-oriented

Required

College Degree in Business Administration, Public Administration, Education, Computer Science, Mathematics or related field with 3 to 5 years of experience with software applications and/or computers or providing support or training on software applications (High School equivalency with 7 years of experience will be considered)

Strong computer literacy with ability to learn new systems

Ability to implement various training methods via phone, email, web-conferencing and in-person

Passion to help others, great customer service skills and a personal drive for continuous learning and a desire to develop your skills