Velocity, A Managed Solutions Company · 4 months ago
Network Operations Engineer - VoIP
United States
Full-time
Hybrid
Entry, Mid Level
2+ years expVelocity is a Managed Solutions Company seeking a VoIP Engineer to join their Network Operations team. The role involves implementing and operating VoIP and telephony services while ensuring a superior customer experience.
Call CenterDigital SignageHospitalityInformation TechnologyInternetNetwork SecuritySaaSTelecommunications
Responsibilities
Serve as a primary escalation contact for Voice Network Operations Center (VNOC)
Operate Asterisk PBX, call management systems, and IVRs located in diverse geographic regions
Provide expertise in VoIP-based technologies primarily focused on delivering carrier services to hospitality and retail environments
Perform design work that incorporates industry best practices for hospitality and enterprise customers
Function as a technical lead for projects requiring VoIP technologies
Coordinate proper installation, configuration, and testing of VoIP components
Create and maintain documentation to support the implementation and management of VoIP technologies
Collaborate with engineering function to ensure that designs are in line with the needs of the current and future requirements from our customers, network platforms, and security compliance
Engage and manage external vendors as appropriate to enhance the team’s capabilities
Other duties and responsibilities, as assigned
This position participates in an on-call rotation and may provide support off hours as required
This position may require up to 20% travel
Qualification
Required
2+ years' experience implementing, troubleshooting, and maintaining VoIP systems
Demonstrated knowledge with telephone networks – POTS and VoIP
Demonstrated knowledge with telephony standards and protocols – H.323, MGCP, ISDN, SIP, RTP
Demonstrated knowledge with IP networks and troubleshooting (VoIP, NAT Traversal, STUN, etc.)
Demonstrated knowledge programming and scripting (BASH / Python / JavaScript / PHP)
Demonstrated knowledge working in Linux-based open-source environments and platforms
Strong technical, leadership, and communication skills
Demonstrate the ability to lead complex projects in a cross functional team environment
Demonstrate the ability to articulate ideas to both technical and non-technical audiences
Ability to independently lift and carry 35 lbs
Ability to hear ordinary conversations and phone communications
Bachelor's degree in technology or equivalent experience (5-years)
Experience with Asterisk-based PBX installations
Preferred
Experience in hospitality or service provider networks
Industry relevant training and certifications — CCNA, CCNP, dCAA, dCAP, etc
Benefits
Medical, Dental, Vision
PTO & Paid Holidays
Paid Parental Leave
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available
Company
Velocity, A Managed Solutions Company
Founded in 2005, Velocity is a technology managed solutions provider for voice, data, wi-fi, POTS IN A BOX®, Free-to-Guest TV and the Global Expense Management (GEM) platform, among others, supported by a proprietary network backbone across 21 fully redundant fiber data centers for multi-location enterprises across multiple industries.
501-1000 employees
H1B Sponsorship
Velocity, A Managed Solutions Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (3)
Funding
Current Stage
Late StageLeadership Team
Greg Kiley
Chairman & Chief Executive Officer
Betty Ong
Chief Financial Officer
Recent News
Company data provided by crunchbase