Caesars Entertainment · 5 months ago
Sportsbook Dual Rate Supervisor and Ticket Writer - Full Time (Horseshoe Hammond)
Hammond, IN, United States
Full-time
Onsite
Mid LevelCaesars Entertainment is a leading gaming and entertainment company, and they are seeking a Sportsbook Dual Rate Supervisor and Ticket Writer. The role involves supervising sportsbook operations, ensuring compliance with regulations, and providing excellent customer service while managing ticket writing responsibilities.
Food and Beverage
Responsibilities
Greets customers; inputs betting information into computer; prints ticket; accepts money and gives ticket and change to customers
Accurately maintains bank
Verifies winning tickets
Handles and solves any concerns and questions by customers
Explains wagering information when needed
Maintains and updates Betting Boards or Televisions for customers to view
Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies
Supervises all wagering policies of the Race & Sportsbooks
Ensure all AML & Title 31 procedures are followed and tracked accurately
Supervises the function of all personnel in Sportsbook Operations ensuring maximum productivity
Ensures betting limit guidelines are followed
Resolve any disputes by following posted house rules and working with local regulatory bodies to ensure compliance
Ensures customer recognition and development are foremost duties for all personnel, using tools available appropriately
Ensures that departmental procedures conform to all regulatory requirements and provide maximum security for the company’s assets
Inspects facilities and equipment are available and functioning properly. Informs management of any issues with equipment or needed repairs
Create a fun, positive work environment for all employees of Horseshoe employees
Performs other duties as assigned by the Sportsbook Manager
Qualification
Required
High School Graduate
Ability to greet customers and input betting information into a computer
Ability to accurately maintain a bank
Ability to verify winning tickets
Ability to handle and solve customer concerns and questions
Ability to explain wagering information when needed
Ability to maintain and update Betting Boards or Televisions for customer viewing
Ability to meet attendance guidelines and adhere to regulatory, departmental and company policies
Ability to supervise all wagering policies of the Race & Sportsbooks
Knowledge of AML & Title 31 procedures
Ability to supervise the function of all personnel in Sportsbook Operations
Ability to ensure betting limit guidelines are followed
Ability to resolve disputes by following posted house rules and working with local regulatory bodies
Ability to ensure customer recognition and development are prioritized
Ability to ensure departmental procedures conform to regulatory requirements
Ability to inspect facilities and equipment for proper functioning
Ability to create a fun, positive work environment for all employees
Ability to perform other duties as assigned by the Sportsbook Manager
Company
Caesars Entertainment
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S.
Founded in 1999
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Martin Logan
Chief Product and Technology Officer (CPO CTO)
Kenneth Fuchs
COO and Head of Sports
Recent News
ReviewJournal
2025-10-06
2025-10-03
2025-10-03
Company data provided by crunchbase