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PHIL, Inc. · 5 months ago

Clinical Support Specialist

United States

Full-time

Remote

Entry Level

$25/hr - $28/hr

2+ years exp

Phil is a Series D health-tech startup focused on streamlining the prescription process between doctors, pharmacies, and patients. The Clinical Support Specialist role involves managing prescription and benefit workflows, resolving issues in real-time, and educating provider offices on complex coverage paths.

BiotechnologyMedicalSoftware

Responsibilities

Respond to inbound inquiries from providers, medical office staff and payers by phone, email, and internal messaging

Support providers with real-time order status updates, prescription processing steps, and plan-specific requirements

Triage escalations and resolve urgent or complex order-level issues efficiently

Clearly communicate program requirements, expected copays, and processing timelines

Coordinate with internal partners and external pharmacy networks to remove order bottlenecks

Guide provider teams through billing issues, prior authorizations, tier exceptions, and appeals

Use professionalism, de-escalation and active listening skills to manage provider frustrations and keep communication productive

Log updates across internal systems accurately and on time

Identify common workflow issues and share insights to improve team processes

Superb written documentation of services provided in all cross-functional systems

Qualification

Active Board of Pharmacy licensePTCB certificationPharmacy technician experiencePharmacy claims processesDigital platform managementCustomer service skillsVerbal communication skillsWritten communication skillsTeam player