Grafana Labs · 5 months ago
Manager, Foundation Observability Architects | USA | Remote
United States
Full-time
Remote
Senior Level
$237K/yr - $278K/yr
5+ years expGrafana Labs is a remote-first, open-source powerhouse with over 20 million users globally. They are seeking a founding manager for their Observability Architect team, responsible for building and managing a high-performing team that will redefine customer solutions in observability. The role focuses on driving customer engagement and success through innovative programs and technical expertise.
AnalyticsCloud Data ServicesData VisualizationOpen SourceSoftware
Responsibilities
Build & Lead a High-Performing Team
Recruit, ramp, mentor, and manage the performance of deeply technical Observability Architects from diverse backgrounds
Serve as a player/coach—balancing strategic leadership with hands-on support
Own retention and expansion
Bring out the best in your team
Design one-to-many onboarding programs, enablement campaigns, usage webinars, and in-app nudges, triggered by real-time consumption or sentiment data
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material
Define, refine and execute lifecycle frameworks—from onboarding to expansion to renewal
Monitor consumption, health, and sentiment signals to proactively intervene with automation or human touch
Own escalations, technical troubleshooting, and customer outreach for stalled or at-risk accounts
Act as the voice of the customer to Product, Engineering, and GTM teams, ensuring feedback loops are well structured
Drive executive sponsorship and periodic technical reviews with key accounts
Work closely with Sales, Support, CS Ops, Professional Services, and Product to deliver scalable and consistent customer outcomes
Partner with Sales leadership on customer programs, marketing initiatives and community/company events to drive adoption and expansion
Qualification
Required
5+ years in Technical Account Management, Customer Success, SE/product consulting, or Professional Services with tech/B2B SaaS; 2+ years people management
Demonstrated success building low-touch/use triggered programs in SaaS at scale
Deep observability expertise—Grafana stack experience is a plus
Strong analytical fluency: Salesforce, Gainsight (or equivalent CS platforms), data visualization tools (Looker, Tableau), usage telemetry
Excellent written, presentation, and stakeholder alignment skills across technical and executive levels
Preferred
Data‑Obsessed & Programmatic: You love KPIs, dashboards, and building scalable low-touch motions grounded in usage trends
Technically Fluent & Consultative: Comfortable discussing observability architecture, Kubernetes, telemetry stacks (Grafana, Loki, Prometheus, Tempo), APIs, and integrations
Leader of Technical Talent: Skilled mentor and coach, elevating your team's technical craftsmanship and scaled operational excellence
Operational Driver with a Bias for Action: Expert in defining triggers, running experiments, iterating on programs, and continuously improving customer outcomes
You love solving technical challenges and thrive on bringing creative solutions to our customers
Benefits
Restricted Stock Units (RSUs)
100% Remote, Global Culture
Scaling Organization
Transparent Communication
Innovation-Driven
Open Source Roots
Empowered Teams
Career Growth Pathways
Approachable Leadership
Passionate People
In-Person onboarding
Balance is Key
30 days per annum annual leave
Company
Grafana Labs
Grafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics.
1001-5000 employees
H1B Sponsorship
Grafana Labs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$805.23MKey Investors
Lightspeed Venture PartnersGIC
2024-08-21Series D· $270M
2024-08-21Secondary Market
2022-04-06Series D· $240M
Leadership Team
Raj Dutt
co-founder/ceo
Anthony Woods
Co-Founder
Recent News
lsvp.com
2025-11-28
Company data provided by crunchbase