Diana Health · 5 months ago
Care Navigator (Full-Time)
Jacksonville, FL (Memorial)
Full-time
Onsite
Entry Level
2+ years expDiana Health is a high-growth network of modern women's health practices on a mission to set a new standard of care for women. The Care Navigator will guide patients through their care journey, ensuring they have the necessary support and resources from pre-appointment to postpartum, while also contributing to the continuous improvement of the care program.
Health CarePersonal HealthWellnessWomen's
Responsibilities
Act as the first line of communication for new and prospective patients:
Respond to incoming phone calls of prospective patients, nurturing leads leveraging the CRM
Learn about patients individual needs and introduce them to the Diana Health care program
Verify patients insurance benefits and help patients navigate their benefits as they sign up for care
Introduce and document payment plan options
Ensure patients have a strong experience by welcoming them to the practice and documenting key preferences in EMR
Maintain strong communication with obstetrics patients over the course of their care, including proactive outreach at key milestones:
Engage new patients before their first appointment, after their first appointment, and after their third appointment as they begin their care journey
Support patients to develop and fine tune their care plans and to connect to resources, as needed
Engage postpartum patients based on clinical protocols and connect patients to relevant resources and providers
Provide additional support to those patients identified as benefiting from higher touch:
Additional outreach and connection to community resources for those with SDoH
Additional outreach and check-ins to those with medical risks
Contribute to the evolution of Diana Health’s product as we build our prenatal and postpartum care program
Systematically collect feedback from patient interactions to contribute to continuous improvement initiatives
Communicate regularly with clinical and administrative leaders in the practice to provide feedback on client needs and preferences
Help to identify and implement changes as necessary
Qualification
Required
Bachelor's degree
2+ years of relevant experience in a customer-facing role, ideally in healthcare
Excellent communication, interpersonal, and organizational skills
Strong computer skills
Knowledge of health insurance policies, including copays, coinsurances, referrals, verifications of insurance
Preferred
Familiarity with EMRs
Benefits
Health; dental & vision, with an HSA/FSA option
401(k) with employer match
Paid Time Off
Paid Sick Time
Paid Parental Leave
Company
Diana Health
Diana Health offers personalized women's healthcare services in maternity, gynecology, menopause, mental health, and wellness.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$100MKey Investors
HealthQuest CapitalNorwest
2025-09-11Series C· $55M
2023-10-05Series B· $34M
2022-01-11Series A· $11M
Leadership Team
Kate Condliffe
Chief Executive Officer
Jim Corum
Co-Founder and Chief Growth Officer
Recent News
alleywatch.com
2025-10-03
alleywatch.com
2025-10-02
Company data provided by crunchbase