Manager, Technical Account Management jobs in United States
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Hightouch · 3 months ago

Manager, Technical Account Management

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level, Lead/Staff
money$230K/yr - $260K/yr
date8+ years exp

Hightouch is a leading company focused on empowering businesses to leverage their data for personalized customer experiences. The Manager of Technical Account Management will lead a team of Technical Architects to ensure enterprise customers maximize their value from the Hightouch platform, driving customer retention and expansion while maintaining technical excellence.

CRMDeveloper PlatformSaaS
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H1B Sponsor Likelynote

Responsibilities

Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers
Provide mentorship, coaching, and career development opportunities for team members
Establish team goals, performance metrics, and accountability structures that drive customer success outcomes
Foster a culture of continuous learning and technical excellence within the team
Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership
Develop and implement scalable processes for customer onboarding, success planning, and expansion
Analyze customer health metrics and develop proactive intervention strategies
Ensure consistent delivery of technical expertise and guidance across all customer engagements
Maintain deep technical knowledge of Hightouch's platform and stay current with product developments
Establish technical best practices and standards for customer implementations
Lead complex technical escalations and problem-solving initiatives
Collaborate with Engineering and Product teams to prioritize customer-driven feature requests and improvements
Partner with Sales, Marketing, and Product teams to drive customer success initiatives
Contribute to go-to-market strategies for new products and features
Represent the voice of the customer in internal strategy discussions
Drive process improvements that enhance team efficiency and customer satisfaction

Qualification

Customer success strategiesEnterprise software knowledgeData integration systemsTechnical leadershipCoachingAnalytical skillsMentorshipCommunication skillsAPIsETL/ELTExperience in B2B SaaSProblem-solving abilities

Required

3-5 years of people management experience, preferably leading technical customer-facing teams
Proven track record of building and scaling high-performing teams in fast-growing environments
Experience developing talent and creating career growth paths for technical professionals
Strong coaching and mentorship abilities with a focus on both technical and soft skill development
8-10 years of experience in client-facing and/or technology-focused roles combining business acumen with technical expertise
Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
Experience with customer success methodologies, metrics, and best practices
Proven ability to manage complex technical projects with multiple stakeholders
Exceptional communication and presentation skills with ability to influence at all organizational levels
Strong analytical and problem-solving abilities with a data-driven approach to decision making
Experience working with Fortune 500 companies and understanding enterprise sales cycles
Ability to thrive in ambiguous, fast-paced environments while maintaining high standards
Natural curiosity about data platforms and how companies can leverage data for business outcomes

Preferred

Experience with data warehouses, ETL/ELT processes, and modern data stack technologies
Background in Customer Data Platforms (CDPs), marketing technology, or data activation
Experience in B2B SaaS companies, particularly in customer success or solutions engineering roles
Track record of driving customer expansion and reducing churn in enterprise accounts

Benefits

Meaningful equity compensation in the form of ISO options
Early exercise
A 10 year post-termination exercise window

Company

Hightouch

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Hightouch is a data platform that helps sync customers data from the data warehouse to CRM, marketing, and support tools.
dateFounded in 2018
location
San Francisco, California, USA
people-size201-500 employees
web-link
https://www.hightouch.com

H1B Sponsorship

Hightouch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)

Funding

Current Stage
Growth Stage
Total Funding
$182.2M
Key Investors
Sapphire VenturesBain Capital VenturesICONIQ Growth
2025-07-29Series C· $10M
2025-02-18Series C· $80M
2023-07-19Series B· $38M

Leadership Team

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Kashish Gupta
Co-Founder and Co-CEO
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Tejas Manohar
Cofounder and Co-CEO
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Recent News

MarTech
The CDP fantasy is over
2025-12-04
Business Wire
Hightouch Introduces New Agents Platform to 10x Marketer Productivity
2025-11-15
Destination CRM
Hightouch Introduces Agents for Marketers
2025-11-15
Company data provided by crunchbase