Apply on Employer Site

Banks Power · 1 month ago

Digital Customer Service

Azusa, California, United States

Full-time

Onsite

Entry Level

$21/hr - $24/hr

1+ years exp

Banks Power is a leader in high-performance engine development, and they are seeking a Digital Customer Service professional to engage with their online community. This role involves responding to customer inquiries on social media, managing community engagement, and providing exceptional customer support while fostering brand loyalty.

AutomotiveManufacturing

Comp. & Benefits

Responsibilities

Be able to explain how to best use our products, features and troubleshoot customer concerns

Respond to all comments daily on Facebook, Instagram, YouTube, TikTok, etc — identifying trending conversations to engage in, and strategically sparking more conversations

Follow company policy regarding the shipment of warranty replacement product to customers. Complete all documentation for customer orders, i.e. shipping method, accurate address and appropriate freight amount

Handle customer questions and complaints on social media, including public comments and DMs

Assist with crisis management, negative reviews, and negative news communications. Forward serious complaints or issues to management for immediate resolution

Be immersed in social conversations daily, apply social listening and see all notifications and tags, conversations and mentions - engaging with user-generated content (UGC) and creators, flagging UGC for reposting

Work cross-functionally with teams like Engineering, Customer Service and Tech Support to relay user feedback and improve the Banks experience

Report and track brand sentiment; be proactive with ideas on how to foster affection for our brand, then execute and pivot quickly as needed

Other duties as assigned

Qualification

Social media engagementAutomotive knowledgeCustomer supportCommunication skillsProblem-solving skillsProactiveContent creationSelf-driven

Required

A passion for social media and building online community

A passion for automotive culture

Mechanical and technical knowledge of gasoline and/or diesel engines

High school diploma or equivalent, with minimum one year of proven experience in social media with a focus in community engagement activities

Strong communications skills with good judgment, effective at writing engaging content, captions, DMs, conversations with influencers, etc, with grammatical accuracy

Reliable, self-driven, and proactive, always proposing and trying new ideas

Willingness to be on-call

Outstanding problem-solving skills

Ability to operate all office equipment

The will to win

Benefits

Medical, dental and vision insurance

Company-paid basic life, AD&D and long-term disability insurance

Employee Assistance Program, a confidential program dedicated to supporting the emotional health and well-being of our employees and their families

401(k) and 401(k) matching

Vacation, Paid Time Off and Sick Leave

A family-oriented culture that promotes work-life balance; an incredible and effective leadership team that genuinely cares about its team members

Open door policy, promote from within

Veteran-friendly

Employee Service and Recognition Program

Food Truck Fridays

Employee Referral Program

Education Assistance Program

Friends & Family discount on our top-line power-enhancing products

Employee discount programs that help you save on family entertainment and thousands of items

And much more!

Company

Banks Power

Over 60 years of engineering milestones for Gale Banks Engineering founder and president Gale Banks began at age 14 with an engine teardown of his mother's '31 Ford Model A that resulted in an increase of more than 40 horsepower.

Founded in 1958

Azusa, California, USA

51-200 employees