Appian · 10 hours ago
Technical Program Manager (HHS)
McLean, VA
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expAppian is a software company that automates business processes, and they are seeking a strategic and customer-focused Program Manager to lead key initiatives that strengthen the Public Sector customer experience. The role involves designing and executing programs that support onboarding, adoption, value realization, and renewal for government clients.
Business Process Automation (BPA)Data ManagementDeveloper ToolsEnterprise SoftwareInsurTechRobotic Process Automation (RPA)Software
Responsibilities
Design, implement, and optimize a portfolio of customer success programs encompassing onboarding, adoption, value realization, and renewal
Lead and manage large-scale, cross-functional projects from initiation through to completion, ensuring they are delivered on time, within scope, and meet strategic objectives
Develop and manage a strategic roadmap of customer success initiatives that align with overarching company goals and customer needs
Serve as the voice of the customer within the organization, gathering and analyzing feedback to inform program development and product enhancements
Establish, monitor, and report on key performance indicators (KPIs) for customer success programs, including but not limited to customer health scores, Net Promoter Score (NPS), churn rates, and renewal rates
Collaborate closely with cross-functional leaders to ensure a cohesive and unified customer experience across all touchpoints
Develop and maintain strong relationships with key customer stakeholders, acting as a trusted advisor and strategic partner
Identify and mitigate risks to customer success, proactively developing and implementing strategies to address challenges
Champion a customer-centric culture throughout the organization
Qualification
Required
Bachelor's degree in a relevant field
A minimum of 10+ years of experience in program management, customer success, or a related field within a B2B SaaS or technology company
Proven ability to develop and execute complex programs and large-scale projects with measurable results
Strong analytical skills with the ability to translate data into actionable insights
Excellent communication, presentation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels
Proficiency with CRM software (e.g., Salesforce) and customer success platforms (e.g., Gainsight, Totango)
Benefits
Training and Development
Growth Opportunities
Community
Company
Appian
Appian is a software company that provides digital transformation, low-code application development, and business process management.
1001-5000 employees
H1B Sponsorship
Appian has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (37)
2024 (45)
2023 (31)
2022 (38)
2021 (31)
2020 (24)
Funding
Current Stage
Public CompanyTotal Funding
$47.5MKey Investors
Novak Biddle Venture Partners
2017-05-25IPO
2014-03-03Series Unknown· $37.5M
2008-07-21Series A· $10M
Leadership Team
Matt Calkins
CEO
Michael Beckley
Chief Technology Officer & Founder
Recent News
Appian Corporation
2025-12-05
2025-12-02
2025-11-20
Company data provided by crunchbase