Apply on Employer Site

SCIEX · 5 months ago

Advanced Customer Technical Support Specialist - 2nd Shift - REMOTE

United States

Full-time

Remote

Senior Level

$38/hr - $43/hr

7+ years exp

Beckman Coulter Diagnostics, a Danaher operating company, is a global leader in clinical diagnostics committed to innovating for tangible impact. The Advanced Customer Technical Support Specialist role involves providing technical support to customers, resolving complex issues, and mentoring peers in a fully remote environment.

BiotechnologyManufacturingMedical DeviceProduct Design

Responsibilities

Providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.)

Provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment

Providing advanced commercial knowledge and experience to internal and external customers

Independently resolve complex and routine issues while being able to mentor and provide peer assistance for routine trouble shooting

Distinguish between hardware, reagent, and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue

Qualification

Biomedical engineeringClinical lab scienceElectromechanical troubleshootingCustomer service experienceMentoring skillsCommunication skills

Required

Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry AND 7+ years of lab or field experience required

Ability to handle the most complex issues with little to no supervision. Is seen as a subject matter expert in previous roles and can clearly articulate and provide directions over the phone or via email

Must be willing and able to work weekends