Sandbox VR · 6 months ago
Shift Lead (Key Holder)
Pittsburgh,PA
Part-time
Onsite
Entry, Mid Level
$15.96/hr - $15.96/hr
1+ years expSandbox VR is the most advanced virtual reality experience in the world, aiming to bring people closer together through immersive experiences. The Shift Lead (Key Holder) will be responsible for delivering a world-class guest experience, managing shifts, and providing technical support, while also leading and training team members.
ContentDigital EntertainmentLocation Based ServicesMetaverseVirtual Reality
Responsibilities
You'll enthusiastically and confidently stay near our entrance, encouraging people to come inside and welcoming our guests upon entry
You’ll guide them through their experiences, ensuring every moment is exceptional, from gearing up to gearing down
Guests will leave excited to share their personalized videos and photos and eager to explore new experiences in the future
You’ll also be well-prepared to step in to enhance the experience by proactively providing guidance on the surrounding retail area or handling within-store Guest escalations whenever required
You’re proficient in utilizing various computer and tablet technologies
You’ll master our proprietary technology as the go-to technical expert for the store when you’re on duty, ensuring all play areas and equipment are appropriately calibrated at all times
You’re also helping guests fit their gear properly while lightheartedly addressing any technical mishaps, such as 'robot upgrades' to maintain guest immersion
You'll keep our facility in top shape by maintaining order and cleanliness of our stores, experience rooms, and equipment for the guests
You’ll help us ensure the store maintains a premium and professional experience at all times
You will most often operate as an 'Opener' or 'Closer' as the leader-on-duty for some or all of your shift
You’ll work with the store team to maintain daily checklists and audits
You’ll proactively manage our day-of labor spend in accordance with pre-booking and unscheduled walk-ins, including break times
During periods of downtime, you’ll proactively lead the team in maximizing walk-in potential
Consistently initiate check-ins with team members starting their shifts, providing a clear outline of the day's goals, and how to achieve success
You’re consistently engaging with team members, offering in-the-moment coaching to keep performance and morale high
You will help integrate our new Guest Experience Guides and Leads into the organization by providing on-the-job training of our full Guest Journey
You’ll also have partial or full responsibility for our automatically assigned e-learning course catalog, and will help new staff complete training while maintaining front-of-house service support
Qualification
Required
Enthusiastically and confidently encourage people to come inside and welcome guests upon entry
Guide guests through their experiences, ensuring every moment is exceptional
Proficient in utilizing various computer and tablet technologies
Master proprietary technology as the go-to technical expert for the store
Ensure all play areas and equipment are appropriately calibrated at all times
Help guests fit their gear properly while addressing any technical mishaps
Maintain order and cleanliness of stores, experience rooms, and equipment
Operate as an 'Opener' or 'Closer' as the leader-on-duty for some or all of your shift
Work with the store team to maintain daily checklists and audits
Proactively manage day-of labor spend in accordance with pre-booking and unscheduled walk-ins
Lead the team in maximizing walk-in potential during periods of downtime
Initiate check-ins with team members starting their shifts
Provide a clear outline of the day's goals and how to achieve success
Engage with team members, offering in-the-moment coaching
Help integrate new Guest Experience Guides and Leads into the organization
Provide on-the-job training of the full Guest Journey
Help new staff complete training while maintaining front-of-house service support
No room for personal agendas
Strong problem solvers who can adapt to change well
Positive attitudes and love for winning as a team
Physical stamina to be on feet for long periods of time
Occasionally bend, lift up to 40 lbs., and/or walk up stairs
Close-distance hand-eye coordination and ability to manipulate basic hand tools
Weekend availability
Preferred
One year of relevant experience at the operations management level in a retail or hospitality industry
Benefits
Sick time
401(k) + Match
Commuter (Transit and Parking) Benefits
Exclusive savings on entertainment, shopping, hotels, and more
Promotion Potential - over 40% of our store roles are promoted from within
Referral Bonus Program
Employee Discounts and Free Sessions
Positive Guest Review Incentive Program
Company
Sandbox VR
Sandbox VR is a virtual reality startup that offers a premium, fully-immersive virtual reality experience.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$69.8MKey Investors
Gobi PartnersAndreessen HorowitzAlibaba Entrepreneurs Fund
2025-01-22Convertible Note· $6.8M
2021-11-10Series B· $37M
2019-10-22Series A· $11M
Leadership Team
Steve Zhao
Founder & CEO
Recent News
PR Newswire
2026-01-20
Company data provided by crunchbase