Baker Hughes · 5 months ago
Regional Service Delivery Technical Manager (Drilling Services)
US-TX-HOUSTON-2001 RANKIN ROAD
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expBaker Hughes is a leader in the oilfield services industry, offering innovative solutions to global customers. The Regional Service Delivery Technical Manager will oversee the service delivery organization for Drilling Services, ensuring operational performance and customer engagement while driving continuous improvement in service delivery processes.
Clean EnergyEnergyIndustrialInformation TechnologyOil and Gas
Responsibilities
Responsible for the Regional Service Delivery organization within the region: Applications Engineering, Technical Support, Reliability and Remote Operations Services (ROS/ROMS)
Accountable for product line operational performance within the region: NPT, % Good Runs, MTBF, etc
Planning and Execution of the remote operations strategy to drive operational productivity
Local customer’s engagement and alignment regarding service delivery and performance goals within operations
Preparation and participation of regular business performance reviews meeting with key accounts
Participate in high impact incident response with local customers and implementation of Critical Response Teams
Conduct readiness assessment reviews of personnel, equipment, facilities to deliver business plans and customer expectations and escalate to global team as necessary
Accountable for targeted Operational Key performance indicators (KPIs)
Monitor KPI to evaluate effectiveness of operational activity. Action any deviation from KPI targets to drive continuous improvement
Implementation and monitoring of the BHGE Service Delivery Process – Managing the Job Cycle-
Ensure transactional discipline and adoption of managing the job cycle process and content
Ensure trained and competent personnel perform each activity (CMP program)
Manage and provide oversight to hiring, talent pipeline, career development, annual appraisals and ensure proper succession planning
Participate actively in quality & operations improvement efforts
Identify any gaps in local capabilities and develop improvement plans to ensure compliance with global standards
Field incident management process reporting, root cause determination, corrective actions and closure
Qualification
Required
Bachelor's degree from an accredited university or equivalent and relevant industry experience within product line
At least 10 years of experience in operational management and/or service delivery within the Regions for the designated product line
Have customer facing experience
Excellent communication skills, tact and diplomacy to interface with various internal and external customers
Enthusiastic, positive attitude and team player
Creative and original thinking
Excellent problem solving skills
Computer literate
Analytical
Dynamic
Proficiency in English and Spanish
Expected travel frequency 35% - 40%
Preferred
Proficiency in Portuguese
Benefits
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k)
Company
Baker Hughes
Baker Hughes is an energy technology company that provides solutions for energy and industrial customers worldwide. It is a sub-organization of BRUSH Power Generation.
10001+ employees
H1B Sponsorship
Baker Hughes has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (17)
2023 (13)
2022 (20)
2021 (14)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$3B2023-11-22Post Ipo Debt· $3B
2021-12-07IPO
2017-07-02Acquired
Leadership Team
Georgia Magno
Chief Legal Officer
Jack Hinton
Chief HSE Officer
Recent News
The European Financial Review
2026-01-08
2026-01-08
Irish Examiner
2026-01-06
Company data provided by crunchbase