NEOGOV · 5 months ago
Customer Service Clerk (Part-Time) - Internal Only
Elizabeth City, NC
Full-time, Part-time
Onsite
Entry Level
$15/hr - $20/hr
1+ years expNEOGOV is a company that operates within the finance and accounting sector, and they are seeking a part-time Customer Service Clerk. The role involves providing customer service, assisting with billing issues, and handling inquiries in a call center environment.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer service; assists customers with billing issues, service complaints, account discrepancies and payment installment arrangements
Audits diverse customer or financial records, detects incorrect information, conducts interviews with involved parties, analyzes findings, and determines appropriate solutions
Analyzes account status to determine credit issues; identifies necessity of debit adjustments; approves debit and credit adjustments
Types, formats, edits, revises, proofreads and prints reports, correspondence, memoranda, contracts, agreements, technical charts, tables and other specialized materials
Handles inquiries and requests from the public and other departments; provides general and specialized information regarding assigned functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures
Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted
Establishes new utility accounts; makes adjustments and payment agreements for utility accounts
Prepares and processes various daily and monthly reports
Answer inbound customer calls in a timely and professional manner, while escalating complex issues to the appropriate departments when necessary
Provide accurate information regarding products, services, policies, and procedures, while exhibiting the ability to remain current on topics related to company updates, promotions, and product knowledge
Resolve customer concerns/complaints with empathy and efficiency while following up with customers to ensure resolution and satisfaction
Record customer interactions and details in the utility system
Meet or exceed performance metrics, including call quality, response time, and customer satisfaction
Performs related work as required
Qualification
Required
High School diploma or GED equivalent
six (6) months of experience in customer service, billings, finance, bookkeeping; or an equivalent combination of education and experience
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase