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SCIEX · 5 months ago

Senior Customer Technical Support Specialist - 2nd Shift - REMOTE

United States

Full-time

Remote

Mid, Senior Level

$30/hr - $41/hr

3+ years exp

Beckman Coulter Diagnostics, a part of Danaher, is committed to innovating healthcare solutions that save lives. The Senior Customer Technical Support Specialist is responsible for providing technical support to customers, resolving issues related to hardware, software, and training in a 24/7 support environment.

BiotechnologyManufacturingMedical DeviceProduct Design

H1B Sponsor Likely

Responsibilities

Providing technical support to customers through telephone and other forms of communication

Independently resolving complex and routine issues while mentoring and providing peer assistance for routine troubleshooting

Distinguishing between hardware, reagent, and software issues to resolve the customer’s issue over the phone or dispatching the appropriate resource

Qualification

Biomedical engineeringClinical lab scienceTroubleshooting electromechanical instrumentationCustomer service experienceClear communication

Required

Associate, vocational, or equivalent degree in any of the following disciplines: biology, clinical lab science, biomedical engineering, electrical engineering, chemistry AND 3+ years of lab or field experience

Ability to clearly articulate and provide directions over the phone or via email

Must be willing and able to work weekends

Preferred

Previous troubleshooting experience on electromechanical instrumentation

Previous experience in a medical technology call center, or experience in medical laboratory

Experience in a Customer Service environment

Benefits

Paid time off

Medical/dental/vision insurance

401(k)

Company

SCIEX

Glassdoor3.3

SCIEX is a biotechnology company that sells mass spectrometers, capillary electrophoresis, and ion sources products.

Founded in 1970

Framingham, Massachusetts, USA

1001-5000 employees

http://www.sciex.com

H1B Sponsorship

SCIEX has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)