Golden Nugget Hotel and Casino Lake Tahoe ยท 8 hours ago
PBX Operator
Stateline, NV
Full-time
Onsite
New Grad, Entry Level
$15.50/hr - $15.50/hrGolden Nugget Hotel and Casino Lake Tahoe is seeking a PBX Operator to assist with guest communication needs and provide exceptional service. The role involves answering calls, processing requests, and ensuring guest satisfaction while embodying the company's brand standards.
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Responsibilities
Answer inbound calls and process/dispatch requests accordingly, (i.e.: Maintenance, Front Desk, Housekeeping, Bell Desk, Valet calls from guest and or employees, etc.)
Responding to guest and or employee requests received in digital form, i.e. emails, text message portal, instant messages, etc
Conducting outbound calls to ensure guest satisfaction has been obtained for Front Desk, Housekeeping, Bell Desk, Valet guest request calls, etc
Monitoring all dispatch systems to ensure any pending requests are dispatched out to an active/on duty responder
Resolving any and all guest complaints to the best of their ability
Assist with Front Desk functions as needed, i.e. Check In and/or Out guests, Lobby Greeting, printing of boarding passes, system tasks, etc
Assist with Room Reservations functions as needed, i.e. assisting with guest call volume, entering third party reservations, Reservation modifications, i.e. cancellations, date changes, creating guest key packets, assisting with reservations report processing, etc
Understand and convey property information - Assist guests verbally over the phone to explain a variety of goods and services offered to guests during their stay while providing location, hours, and thorough descriptions of goods and services
Offering a 5 Star / 5 Diamond standard of service to every caller
Perform other duties and responsibilities as requested
Qualification
Required
Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
Excellent customer service
Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
Ability to work efficiently, independently and cohesively, consistently producing quality results
Computer literate in Microsoft Windows applications required; LMS experience preferred
Must be guest oriented and have excellent customer service skills. Ability to stand for extended periods of time
Effective written and verbal communication skills essential as majority of work time is spent interacting with hotel guests and staff
Must be able to speak English
Professional appearance and demeanor
Ability to work in a fast-paced environment
Knowledge of the local area and attractions is a plus
Minimum age requirement is 21
Basic math skills
Must be able to speak and understand English
Ability to move throughout the hotel (standing, walking, kneeling, and bending) for extended periods of time
Ability to sit for extended periods of time
Ability to express or exchange ideas verbally and perceive sound by ear
Ability to regularly move objects (lift, push, pull, balance, carry) up to 50 pounds
Constantly walking up to distances of 500 ft. during shift
Frequently stooping, reaching
Preferred
Prior experience preferred but willing to train
Benefits
Multiple benefit plans to suit your needs
Paid Time Off
401K
Opportunities for advancement
Positive and respectful work environment where diversity is valued
Generous employee discounts on dining, retail, amusements, and hotels
Community volunteer opportunities
Company
Golden Nugget Hotel and Casino Lake Tahoe
Official Page for Golden Nugget Hotel and Casino Lake Tahoe. A lot of exciting changes are coming to Golden Nugget Hotel and Casino Lake Tahoe.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageRecent News
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