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TekSynap · 5 months ago

Problem Support Manager

Springfield, VA

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. We are seeking a Problem Support Manager to join our team supporting a National law enforcement agency NOC, responsible for managing the lifecycle of network infrastructure problems and ensuring effective problem management processes.

ComputerInformation ServicesInformation Technology

Growth Opportunities

No H1B

Security Clearance Required

Responsibilities

The Problem Support Manager is responsible for managing the lifecycle of all network infrastructure problems

Responsible for making temporary solutions (workarounds) available to incident management and for managing the development of final solutions for known errors

Responsible for performing trend analysis of incidents to prevent future incidents from happening

Responsible for problem identification, recording, investigation and diagnosis

Responsible for communicating with the Problem Manager and other GSs for all problems

Will act at the contract Point of Contract (POC) for all Problem oversight and coordination

Responsible for the effective implementation of the Problem Management process and for ensuring that problems are managed and reported in accordance with the Problem Management process

Responsible for ensuring that all problems are properly resolved and closed

Responsible for providing recommendations to the Problem Manager for the on-going improvement of Problem Management Process

Qualification

Network operations experienceITIL certificationCCNA Level II certificationRouter/switching proficiencyTechnical ExpertiseFoster InnovationOral CommunicationWritten CommunicationStrategic ThinkingInitiativeResults OrientedTeamwork