Queen of Pawns & Jewelry, Inc. · 6 months ago
Pawnbroker
Tampa, FL
Full-time
Onsite
New Grad, Entry LevelQueen of Pawns & Jewelry, Inc. is seeking a Pawnbroker to provide excellent customer service while securing loans against personal property items such as jewelry. The role involves determining loan amounts, processing transactions, and maintaining store operations and customer engagement.
JewelryPrecious MetalsSecondhand GoodsShopping
Responsibilities
Delivers excellent customer service to every customer who walks through the door
Provides loans via pawn
To accurately determine loan amounts:
At a minimum, be proficient with pricing general merchandise
Understand and apply systems used to value gold and other jewelry
Accurately use Pawn Master for all transactions
Accepts payments on pawns, sales and layaways
Retrieves items back to those who have repaid loans
Be knowledgeable of items in the store
Engage and satisfy the customer while negotiating the best price for the Company
Provide product demonstrations, as requested
Adheres to industry regulations
Actively involved in security procedures in accordance with the Security Procedures Manual
Responsible for following processes detailed in procedures manuals
Ensures all merchandise is properly labeled and stored
Participates in keeping the store neat and clean
Pulls merchandise from storage as it comes out of hold or pawn and clean it as needed in preparation for being on the sales floor
Handles all merchandise respectfully
Performs other related duties as assigned by management
Qualification
Required
Possess basic computer knowledge/skills
Basic math and communication (verbal and written) skills
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Professional, outgoing, and customer service oriented
Remain calm and professional in stressful situations
Detail-oriented and work effectively under pressure
Must be able to work independently and productively with minimum supervision
Ability to speak effectively and articulately with a diverse group of customers
Highly developed sense of integrity and commitment to customer satisfaction
Demonstrated passion for excellence with respect to treating and caring for customers
Able to work a flexible schedule to include weekends and holidays
Preferred
High school diploma or general education degree (GED)
Company
Queen of Pawns & Jewelry, Inc.
Empowering Florida Since 1995 — One Community at a Time At Queen of PAWNS, we’re more than just a pawnshop — we’re a family-owned and operated business dedicated to serving Florida with integrity, empathy, and nearly 50 years of industry expertise.
Founded in 1995
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase