State of Maryland · 5 months ago
CHILD SUPPORT SPECIALIST SUPERVISOR STATEWIDE
Maryland, United States
Full-time
Hybrid
Senior Level
5+ years expThe Maryland Department of Human Services (DHS) is dedicated to positively changing the lives of Marylanders by providing economic support and services. The Child Support Specialist Supervisor oversees lower-level specialists, ensuring compliance with child support laws and regulations while promoting effective program management.
Government Administration
Responsibilities
Plans, coordinates, supervises and evaluates the work of lower-level Child Support Specialists and assigned support staff
Trains lower-level Child Support Specialists in investigating and analyzing child support cases and in initiating appropriate actions to establish, maintain and enforce support payments to dependent children
Monitors staff activity and prioritizes workload to assure that all case actions are completed in a timely manner and according to regulations, laws, policies and procedures
Develops and implements procedures to effectively and efficiently meet the goals of the Child Support program
Establishes corrective action plans where indicated and monitors for improvement
Provides leadership to staff in incorporating strategic planning and quality management in program activities
Serves as liaison between the Child Support Enforcement Administration and other State agencies, the State’s Attorney’s Office and the courts
Assists agency management in developing and improving services and funding sources related to program development and enhancement
Participates in community, inter-departmental, intra-State, and inter-State meetings and forums related to child support issues
Uses mainframe and personal computer systems and software to prepare and submit management, financial and technical reports
Works with the Sheriff’s Office to develop solutions to problems related to serving child support warrants and body attachments
Responds to inquiries from custodial and non-custodial parents, courts, public officials, attorneys and employers in order to resolve problems related to child support cases
May conduct customer orientations and make presentations in the community about child support programs and services
May assist employers to understand and comply with child support wage withholding procedures
May administer the child support program in the absence of the Assistant Director
May assist with preparation of the annual budget
May draft correspondence for the Assistant Director
Performs other related duties
Qualification
Required
An Associate of Arts degree from an accredited college or university
Five years of experience investigating and analyzing child support cases and initiating appropriate actions to establish, maintain or enforce support payments for dependent children in accordance with federal and State laws, rules and regulations
Possession of a motor vehicle operator's license valid in the State of Maryland
Benefits
Health insurance
Dental
Vision plans offered at a low cost
Personal Leave- new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave – ten (10) days of accumulated annual leave per year.
Sick Leave – fifteen (15) days of accumulated sick leave per year.
Parental Leave – up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
Holidays – State employees also celebrate at least twelve (12) holiday per year.
Pension – State employees earn credits towards a retirement pension.
Positions may be eligible for telework.
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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