Upward Bound House · 5 months ago
Housing for Health (ICMS) Program Manager
Los Angeles, California, United States
Full-time
Onsite
Entry, Mid Level
2+ years expUpward Bound House (UBH) is dedicated to ending family homelessness in Los Angeles, offering a continuum of housing and support services. The Housing for Health (ICMS) Program Manager will oversee day-to-day operations, supervise staff, and ensure high-quality service delivery for individuals experiencing chronic homelessness through UBH’s Intensive Case Management Services program.
Non-profit Organization Management
Responsibilities
Carry a small caseload of complex clients to support housing retention and stability
Supervise and guide case management staff, providing coaching and support with complex cases
Ensure program goals, metrics, and participant outcomes are met
Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback
Collaborate on policies, training, and quality assurance with leadership
Represent UBH at community meetings and events
Collaborate with partners to identify and connect eligible participants to ICMS services
Monitor program documentation in CHAMP and digital files; support audits and funder reviews
Complete reports for DHS, UBH, and finance teams; ensure accurate data tracking and submission
Analyze data to track performance and improve outcomes
Support expansion initiatives and address system-level barriers with funders
Align program operations with HFH/HSH goals and contract requirements
Qualification
Required
Master's Degree in Social Work or related field (MSW/MFT preferred)
2–4 years of leadership experience in social services
Proven success managing programs, supervising staff, and working with funders
Excellent communication, organization, and problem-solving skills
Ability to work in diverse, high-pressure environments and resolve conflicts effectively
Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems
Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting
Ability to work flexible hours, including evenings/weekends
CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain)
Reliable transportation, a valid driver's license, insurance, and vehicle ownership
TB clearance and background check required
Preferred
Field-based ICMS experience strongly preferred
Company
Upward Bound House
The mission of Upward Bound House (UBH) is to eliminate homelessness among families with children in Los Angeles by providing housing, supportive services, and advocacy.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase