Housing for Health (ICMS) Program Manager jobs in United States
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Upward Bound House · 5 months ago

Housing for Health (ICMS) Program Manager

positionLos Angeles, CA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Upward Bound House (UBH) is dedicated to ending family homelessness in Los Angeles, providing essential housing and support services. They are seeking a Housing for Health (ICMS) Program Manager to oversee operations, supervise staff, and ensure high-quality service delivery for individuals experiencing chronic homelessness and related challenges.

AssociationChildrenNon ProfitResidentialSocial Assistance

Responsibilities

Carry a small caseload of complex clients to support housing retention and stability
Supervise and guide case management staff, providing coaching and support with complex cases
Ensure program goals, metrics, and participant outcomes are met
Lead staff meetings, conduct performance reviews, and provide regular coaching and feedback
Collaborate on policies, training, and quality assurance with leadership
Represent UBH at community meetings and events
Collaborate with partners to identify and connect eligible participants to ICMS services
Monitor program documentation in CHAMP and digital files; support audits and funder reviews
Complete reports for DHS, UBH, and finance teams; ensure accurate data tracking and submission
Analyze data to track performance and improve outcomes
Support expansion initiatives and address system-level barriers with funders
Align program operations with HFH/HSH goals and contract requirements

Qualification

Program managementICMS experienceLeadership experienceHomeless servicesCHAMP familiarityExcel reportingCPR/First Aid certificationCommunication skillsOrganization skillsProblem-solving skillsConflict resolutionFlexibility

Required

Master's Degree in Social Work or related field (MSW/MFT preferred)
2–4 years of leadership experience in social services
Proven success managing programs, supervising staff, and working with funders
Excellent communication, organization, and problem-solving skills
Ability to work in diverse, high-pressure environments and resolve conflicts effectively
Knowledge of homeless services, housing programs (e.g., Vouchers, Scattered Sites), and mental health systems
Familiarity with CHAMP, HMIS, DHS documentation, and Excel reporting
Ability to work flexible hours, including evenings/weekends
CPR/First Aid and required LAHSA/DHS training certifications (or willingness to obtain)
Reliable transportation, a valid driver's license, insurance, and vehicle ownership
TB clearance and background check required

Preferred

Field-based ICMS experience strongly preferred

Company

Upward Bound House

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Upward Bound House is a non-profit organization that provides housing facilities, support, and advocacy services for children and families.
dateFounded in 1991
location
Santa Monica, California, USA
people-size11-50 employees
web-link
https://www.upwardboundhouse.org

Funding

Current Stage
Early Stage

Leadership Team

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Joey Milne, MPH, CFRE
Chief Development Officer
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