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Mesa · 5 months ago

Senior Program Manager, Fraud Prevention & Payment Risk

US Only. Preferably Austin, TX or NYC based.

Full-time

Onsite

Senior Level

6+ years exp

Mesa is on a mission to make homeownership more affordable and rewarding, and they are seeking a Senior Program Manager, Fraud Prevention & Payment Risk to lead their fraud and risk operations for a consumer credit card program. The role involves defining fraud policies, overseeing risk strategies, and driving cross-functional collaboration to enhance portfolio health and customer trust.

ConsultingFinancial ServicesHome ServicesLendingMortgageService Industry

Responsibilities

Manage, design and implement fraud detection and prevention strategies across the customer lifecycle: onboarding, authorization, clearing, chargebacks, and collections

Own the roadmap for fraud tooling and partner integrations, collaborating with product, engineering, and third-party vendors

Monitor key risk metrics (fraud loss rates, false positive rates, velocity triggers) and optimize for both protection and customer experience

Report on risk trends and performance to internal leadership and external stakeholders (banks, auditors)

Lead incident response and remediation planning for fraud events, including communication with banking partners and processors

Partner with compliance to ensure adherence to regulatory standards (e.g., Reg Z, UDAAP) and internal controls

Work directly with operations to implement new strategies and ensure cross-training of all support staff members

Drive continuous improvement across rules, models, and operational workflows

Qualification

Fraud strategyPayment risk managementCredit operationsFraud detection platformsSQL proficiencyProgram managementCredit card program experienceAnalytical skillsCommunication skillsProblem-solving skills