Freddie Mac · 2 weeks ago
ServiceNow CMDB Technical Lead
McLean, VA
Full-time
Onsite
Senior Level, Lead/Staff
$132K/yr - $198K/yr
8+ years expFreddie Mac is dedicated to making home possible for families across the country. The ServiceNow CMDB Technical Lead will play a crucial role in designing, implementing, and maintaining the Configuration Management Database (CMDB) system to support IT operations and strategic decision-making.
FinanceFinancial ServicesRisk Management
Responsibilities
Design and implement the ServiceNow platform to meet the needs of IT Service Management
Provide architectural thought leadership and develop end-to-end architecture blueprints and work closely with the development and operations team
Assist in the maintenance and upgrades of existing ServiceNow platform
Participate in design reviews and recommend improvements
Design workflows, integrations with other tools, and customizations to meet business requirements
Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements
Provide support in all phases of development and ensure to deliver high-quality products
Provide training and mentor other team members when required
Coordinate with platform owners to review exception filters, correctness/completeness metrics, data exceptions in a timely fashion
Experience is preparing issue resolution plans (RAP), action items (AP), certification, and issue closure activities
Develop the most effective technical solutions to meet business requirements
Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines
Assist in risk assessment and mitigation activities
Attend team meetings to communicate project status and discuss new ideas and any issues
Recommend new technologies to ensure quality and productivity
Assist in technical audits and make sure to implement audit recommendations
Make business presentations and solutions to senior leadership team
Protect the organization by keeping information confidential and safe
Provide information and reporting by collecting, analyzing, and summarizing development and service issues
Qualification
Required
B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology
8-10 years' experience in software development, design, and architecture
4+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology
8+ years' experience in Agile practices, building software in an enterprise environment
Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
Experience with distributed systems, enterprise communications patterns & open standards like APIs
The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results
Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners
Proven experience in designing and implementing ServiceNow solutions to meet business requirements
Preferred
Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks
Benefits
Comprehensive total rewards package
Competitive compensation
Market-leading benefit programs
Eligible to participate in the annual incentive program
Company
Freddie Mac
Freddie Mac is a public government-sponsored enterprise that provides mortgage capital to lenders.
5001-10000 employees
H1B Sponsorship
Freddie Mac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (119)
2023 (100)
2022 (134)
2021 (112)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3.58BKey Investors
DLP Capital
2025-12-30Post Ipo Debt· $108.4M
2025-10-28Post Ipo Debt· $343.2M
2025-09-09Post Ipo Debt· $707M
Leadership Team
Dennis G. Hermonstyne
Senior Vice President and Chief Compliance Officer
Peter Lillestolen
Vice President - MF Production and Sales, Targeted Affordable Housing
Recent News
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