Freddie Mac · 8 hours ago
ServiceNow CMDB Application Support, Senior
McLean, VA
Full-time
Onsite
Mid, Senior Level
$107K/yr - $161K/yr
5+ years expFreddie Mac is dedicated to making home possible for families across the country, and they are seeking a ServiceNow CMDB Application Support Senior to enhance their Configuration Management Database (CMDB) system. This role involves designing, developing, and maintaining the CMDB to accurately reflect IT infrastructure, while collaborating with various stakeholders to meet business requirements and support IT operations.
FinanceFinancial ServicesRisk Management
Responsibilities
Support CMDB operational and governance team to meet the needs of IT Service Management
Assist in the maintenance and upgrades of existing ServiceNow platform
Participate in risk reviews, audit meetings and issue resolution activities
Design workflows, integrations with other tools, and customizations to meet business requirements
Optimize the performance of the ServiceNow platform ensuring that it meets the organization's scalability and efficiency requirements
Provide support in all phases of development and ensure to deliver high-quality products
Provide training and mentor other team members when required
Coordinate with platform owners to review exception filters, correctness/completeness metrics, data exceptions in a timely fashion
Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines
Assist in risk assessment, issue management and resolution activities
Attend team meetings to communicate project status and discuss new ideas and any issues
Recommend new technologies to ensure quality and productivity
Assist in technical audits and make sure to implement audit recommendations
Protect the organization by keeping information confidential and safe
Provide information and reporting by collecting, analyzing, and summarizing development and service issues
Qualification
Required
B.S. or M.S. degree in Computer Science, Software Engineering, Information Technology (or equivalent experience)
5+ years' experience in software development, design, and architecture
3+ years' experience in designing and developing CMDB solutions with experience in CSDM methodology
4+ years' experience in Agile practices, building software in an enterprise environment
Deep enterprise architecture experience, including technical architecture, business architecture, security architecture and data architecture practices and their significance with solution architecture discipline
Experience with distributed systems, enterprise communications patterns & open standards like APIs
The ability to set clear and challenging goals while committing the organization to improved performance, tenacious and accountable in driving results
Strong capability & ability to drive Stakeholder & Relationship Management with internal & external customers & partners
Proven experience in designing and implementing ServiceNow solutions to meet business requirements
Preferred
Recommended to have certification in ServiceNow ITOM Implementation Specialist with CMDB fundamentals Course and familiar with ITIL and ITSM frameworks
Benefits
Comprehensive total rewards package
Competitive compensation
Market-leading benefit programs
Company
Freddie Mac
Freddie Mac is a public government-sponsored enterprise that provides mortgage capital to lenders.
5001-10000 employees
H1B Sponsorship
Freddie Mac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (181)
2024 (119)
2023 (100)
2022 (134)
2021 (112)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3.58BKey Investors
DLP Capital
2025-12-30Post Ipo Debt· $108.4M
2025-10-28Post Ipo Debt· $343.2M
2025-09-09Post Ipo Debt· $707M
Leadership Team
Dennis G. Hermonstyne
Senior Vice President and Chief Compliance Officer
Peter Lillestolen
Vice President - MF Production and Sales, Targeted Affordable Housing
Recent News
2026-01-17
2026-01-17
2026-01-16
Company data provided by crunchbase