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CACI International Inc · 5 months ago

Unified Communications Administrator

Honolulu, HI

Full-time

Onsite

Mid Level

$79K/yr - $166K/yr

CACI International Inc is a company focused on supporting intel customers through their Enterprise Communications Services program. The Unified Communications Administrator will provide maintenance and advanced support for Unified Communication services, including VoIP, Video Teleconferencing, and technical guidance to customers globally.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager

Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services

Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC)

Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS

Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects

Utilize knowledge of network topology; along with networked hardware and software tools listed above

Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers

Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests

Perform IOS and Software upgrades

Possess understanding of dialing protocols to include H.323, E.164 and SIP

Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses

Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment

Perform patching and ensure compliance with network security policies/procedures

Creating/reporting notifications according to standard operating procedures

Assist in responsibilities and participate in special projects as tasked by Management

Qualification

Cisco Unified Communications ManagerVoIP / PBX systemsVideo Teleconferencing (VTC)IAT II certificationNetwork +ITIL FoundationsCCNP CollaborationSoft skills

Required

TS/SCI security clearance with the ability to obtain a poly

IAT II certification (mandatory)

Preferred

Network +

ITIL Foundations or Agile Foundations

CCT Collaboration (CLTECH)

CCNP Collaboration (CLFNDU)

CCNP Collaboration (CLCOR)

CCNP Collaboration (CLACCM)

CCNP Collaboration (CLCNF)

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962