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CACI International Inc · 5 months ago

Configuration Management Quality Assurance Analyst

Sterling, VA

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

5+ years exp

CACI International Inc is seeking a detail-oriented Configuration Management Quality Assurance Analyst to join their team. The successful candidate will be responsible for ensuring the quality and integrity of configuration management processes, analyzing, testing, and verifying practices to maintain consistency and reliability of information.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Identifies and tracks program risks and action items to closure, and assess risk and cost of changes

Establishes and maintains a close working relationship with other areas, service providers, customers, and technical staff

Support the development and delivery of briefings and training as required to leadership, individuals or teams across the program to ensure common understanding to meet objectives

Review and analyze compliance with process-specific standards and policies, and stays abreast of process changes

Utilize ServiceNow dashboards, tools, and techniques to report the status of the process as needed

Support measurement and reporting for weekly and monthly meetings and as required

Identify areas for improvement in practices and recommend solutions

Manages end-to-end projects that follow procedures, work instructions, and templates to support process execution

Supports the development and maintenance of relevant and appropriate project management documentation and artifacts (i.e. project schedules, briefings, reports, etc.)

Support the Lead in efforts ensuring high performance and quality are consistent

Support the development and maintenance of customer required and identify and recommend changes or additions to quality metrics and KPIs

Establish goals and objectives for the team(s), running day-to-day operations for the assigned projects

Develop and implement quality assurance strategies and processes for configuration management initiatives

Conduct quality audits of configuration management processes, documentation, and outcomes

Collaborate with configuration management teams to ensure quality standards are met throughout project lifecycles

Ensure impact of change on other services and Configuration Items (CIs) are effectively assessed

Closely work with engineering team for evaluation of configuration changes during approval and after deployment

Closely work with project (release and deployment) team for changes, and ensure evaluation of configuration items

Qualification

Service Management workflowsITIL V34 certificationChange management methodologiesData analysis toolsProject management toolsAnalytical skillsProblem-solving skillsAttention to detailCommunication skillsInterpersonal skills

Required

TS/SCI with poly required

Bachelor's degree in Computer Science, Information Technology, or equivalent experience

5+ years of related work experience

Good working knowledge of the Service Management workflows and ITSM processes

ITIL V3 or 4 certification and training

Strong knowledge of change management methodologies and best practices

Excellent analytical and problem-solving skills

Strong attention to detail and ability to manage multiple projects simultaneously

Proficiency in data analysis and reporting tools

Excellent communication and interpersonal skills

Preferred

Change Management certification (e.g., PROSCI, CCMP)

Experience with project management tools and methodologies

Advanced ITIL certifications or training

Project Management Professional (PMP) certification

Working knowledge with ServiceNow

Experience in leading large process improvement projects

Experience with Agile methodologies

Good understanding of product release methodologies

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees