Persona · 5 months ago
Engagement Manager, Growth
New York, United States
Full-time
Onsite
Mid Level
3+ years expPersona is a configurable identity platform designed to help businesses verify individuals and organizations in a digital-first world. The Engagement Manager will support a portfolio of mid-market and commercial customers, ensuring they derive value from Persona's platform while driving business outcomes and revenue growth through customer engagement and collaboration.
Cyber SecurityFraud DetectionIdentity ManagementInformation TechnologySaaS
Responsibilities
Own a portfolio of mid-market and commercial customers, driving long-term success and satisfaction across key touchpoints including onboarding, implementation, launch, post-launch, and renewal
Ensure customers are deriving maximum value from Persona to support retention and revenue growth
Drive net new revenue through identifying expansion opportunities, promoting product adoption, and leading cross-sell initiatives
Build and maintain strategic relationships across customer teams, including decision-makers and key influencers
Lead joint planning sessions and business reviews to align on goals and success metrics
Become an expert in Persona’s platform and use that knowledge to educate customers, showcase new features, and proactively suggest relevant solutions that align to business goals
Act as a consultative partner to business and technical stakeholders, identifying opportunity areas for program/strategy optimization
Work closely with Sales and Customer Support to ensure a cohesive customer experience
Help shape Persona’s internal processes to better support the mid-market customer segment
Influence roadmap development by delivering structured, actionable feedback to Product and Engineering
Partner with Marketing to highlight and amplify our biggest customer success stories
Qualification
Required
A minimum of 3+ years of work experience at a B2B company with a complex technical SaaS product in Account Management, Customer Success, Product Management, or other relevant roles
High degree of agency and ownership, with a relentless curiosity to learn and willingness to roll up your sleeves to get the job done
Track record of structured, analytics-driven problem-solving
Excellent multitasking capabilities, including prioritizing effectively across a wide variety of tasks and evaluating situational urgency
Outstanding verbal and written communication, including explaining complex concepts to both technical and non-technical stakeholders
Ability to collaborate efficiently in teams of technical and non-technical individuals, and comfortable working in a dynamic environment with evolving objectives and iteration with users
A growth mindset - you enjoy learning, are comfortable with ambiguity, can be flexible in your thinking, are ready to give and receive both constructive and positive feedback to be a great teammate!
Willingness to travel up to 25% of the time for customer engagements
Benefits
Medical
Dental
Vision
3% 401(k) contribution
Unlimited PTO
Quarterly mental health days
Family planning benefits
Professional development stipend
Wellness benefits
Company
Persona
Persona is an identity verification and management platform that enables businesses to automate and streamline their verification processes.
201-500 employees
H1B Sponsorship
Persona has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (2)
2023 (1)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$417.5MKey Investors
Founders FundIndex VenturesCoatue
2025-04-30Series D· $200M
2021-09-15Series C· $150M
2021-05-04Series B· $50M
Leadership Team
Rick Song
Co-Founder & CEO
Charles Yeh
Co-Founder & CTO
Recent News
2026-01-08
Index Ventures
2025-12-30
Company data provided by crunchbase