USPack · 5 months ago
Dispatcher, Life Science
Akron, OH
Full-time
Onsite
Entry, Mid Level
2+ years expUSPack Services LLC is a leading logistics provider focused on same-day delivery solutions for businesses. They are seeking a Dispatcher for Life Science to serve as a liaison between customers and contractors, ensuring exceptional service and operational support for Healthcare and Life Science clients.
AccountingLegalSupply Chain Management
Responsibilities
Answer inbound calls from customers and Independent Contractors, ensuring accurate entry of information into company systems
Assist Independent Contractors with route completion issues, escalations, and general operational support needs
Build positive relationships with customers and contractors to strengthen service satisfaction and retention
Process routed, on-demand, and special delivery orders in accordance with established standards and procedures
Evaluate feasibility of order fulfillment based on service requirements, customer needs, and operational constraints
Assign and dispatch deliveries, update dispatch boards, and monitor time-sensitive shipments to ensure service commitments are met
Review and manage required documentation to ensure adherence to Client Operating Procedures (COPs) and Standard Operating Procedures (SOPs)
Maintain and log Proof of Delivery (POD) documentation within required timeframes
Track shipments via GPS and proactively resolve delays or service interruptions
Conduct post-flight and trace investigations as needed to support continuous service improvement
Generate daily reports summarizing transportation issues and proposed corrective actions
Manage incoming emails, electronic filing, and system data related to customer and contractor records
Monitor external factors (e.g., weather events, civil unrest) that could impact operations and escalate to leadership when necessary
Qualification
Required
Strong communication skills, both written and verbal, across all organizational levels
Exceptional attention to detail and accuracy in data entry and recordkeeping
Ability to prioritize tasks and work effectively in a high-volume, fast-paced environment
Strong critical thinking and problem-solving abilities
Ability to work independently as well as collaboratively within a team environment
Proficiency with Microsoft Office Suite (Excel, Word) and CRM/database systems
Ability to handle multiple priorities and meet deadlines under pressure
High school diploma required
Minimum of 2–3 years' experience in customer service, call center operations, logistics, or administrative support roles
Must be local to Akron, OH area for immediate consideration
Preferred
Bilingual (English-Spanish) preferred
Associate's Degree preferred
Experience in pharmaceutical delivery, clinical trials, aviation transport, or logistics preferred
Knowledge of aviation or airline networks is a plus
Available to work extra hours, weekends, and holidays preferred
Benefits
401(K)
Health Insurance
Disability/Life Insurance
Paid Time Off (PTO)
Paid Holidays
401(K)
Paid Sick Time
Company
USPack
At USPack, our goal is to deliver. On promises. On requests. On solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-03-30Private Equity
Leadership Team
John C. Bonner, CPA
Chief Financial Officer
Tim Ramsey
Chief Information Officer
Recent News
Company data provided by crunchbase