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FieldAI · 3 days ago

4.1-M Senior Customer Success Manager - Mining

Irvine, CA

Full-time

Onsite

Senior Level

5+ years exp

Field AI is transforming how robots interact with the real world, and they are seeking a dedicated and proactive Senior Customer Success Manager to serve as the primary point of contact between the company and its enterprise clients. In this high-impact role, you will foster strong partnerships and ensure that customers achieve measurable outcomes through cutting-edge robotic solutions.

Enterprise SoftwareRobotic Process Automation (RPA)Robotics

Responsibilities

Develop and maintain strong and long-lasting relationships with clients

Understand client requirements, anticipate their needs and ensure their satisfaction

Collaborate with various internal teams (Sales, Marketing, Product development, Technology development, etc.) to deliver solutions and meet client expectations

Identify opportunities for account expansion, upsell and cross sell

Effectively communicate with clients, provide regular updates and prepare detailed reports on account performance

Address client concerns and resolve issues promptly and professionally

Qualification

Customer success managementMining operations knowledgeSalesNegotiationAnalytical skillsProject managementCustomer serviceInternal coordinationCommunicationProblem solvingRelationship building

Required

Bachelor's degree in Business, Engineering or related field

5+ years of experience in customer success, account management or similar customer facing roles

Excellent communication skills, including strong verbal and written skills as well as presentation skills

Sales and negotiation skills, ability to identify sales opportunities and negotiate effectively

Customer service skills provide excellent customer support and build rapport with clients

Problem solving skills, identify and resolve client issues efficiently and effectively

Project management skills, coordinate tasks, manage timelines and ensure timely delivery of solutions

Analytical skills, analyze data, identify trends and make informed decisions

Must have an understanding of Mining Operations: Knowledge of surface and underground mining processes, equipment and value chains (Exploration, Drilling, Hauling)

Familiarity with Mining Equipment and System: Understanding of how customers use heavy machinery, sensors, automation and telemetry systems

Mining software and Digital Tools

Company

FieldAI

FieldAI is pioneering the development of a field-proven, hardware agnostic brain technology that enables many different types of robots to operate autonomously in hazardous, offroad, and potentially harsh industrial settings – all without GPS, maps, or any pre-programmed routes.

Founded in 2023

Mission Viejo, California, USA

11-50 employees