Principal Cloud Support Engineer (OCI) - Nashville-TN jobs in United States
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Oracle · 5 months ago

Principal Cloud Support Engineer (OCI) - Nashville-TN

positionNashville, TN, United States
timeFull-time
remoteOnsite
senioritySenior Level, Lead/Staff
date6+ years exp

Oracle is a leading technology company, and they are seeking a Principal Cloud Support Engineer to join their OCI Multicloud Support organization. The role focuses on delivering post-sales support and solutions to Oracle's customer base while advocating for customer needs and resolving inquiries and technical questions.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Deliver post-sales support and solutions to the Oracle customer base
Resolve post-sales non-technical customer inquiries via phone and electronic means
Address technical questions regarding the use of and troubleshooting for Electronic Support Services
Facilitate customer relationships with Support
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Qualification

Cloud SupportCustomer AdvocacyTechnical TroubleshootingCommunication SkillsProblem Solving

Required

6 to 10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in delivering post-sales support and solutions
Ability to resolve post-sales non-technical customer inquiries via phone and electronic means
Experience in troubleshooting for Electronic Support Services
Ability to facilitate customer relationships with Support
Ability to provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues

Company

Oracle

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Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
dateFounded in 1977
location
Austin, Texas, USA
people-size10001+ employees
web-link
https://www.oracle.com/

Funding

Current Stage
Public Company
Total Funding
$25.75B
Key Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO

Leadership Team

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Esteban Rubens
Healthcare Field CTO
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Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
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