Apply on Employer Site

GBMC HealthCare · 3 months ago

Call Center Patient Services Assistant

Baltimore, MD

Full-time

Hybrid

Entry Level

$16.79/hr - $24.37/hr

1+ years exp

GBMC HealthCare is a healthcare organization seeking a Call Center Patient Services Assistant to manage high volume calls and assist with patient appointments. The role involves scheduling, registration, and providing customer service to patients while adhering to established policies and procedures.

Health Care

Responsibilities

Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments

Schedules patient appointments, using a computerized medical system or handwritten schedule

Performs (pre) registration duties by obtaining pertinent patient information, maintaining and updating patient charts

Codes lab requisitions with necessary patient data for proper processing and charging of lab work

Schedules diagnostic tests and therapeutic procedures according to restrictions of HMO's, PPO's, etc. Ensures that patients are notified and receive appropriate information regarding scheduled tests and procedures, if applicable

Performs related duties and faxing patient progress notes to referring physicians

Qualification

Medical terminologyCPTICD9 codesCustomer serviceBasic computer skillsWritten communicationArithmetic calculationsBilingual in SpanishBilingual in RussianOrganizational skillsTime management

Required

High School or GED equivalency

6 months of related experience

Knowledge of medical terminology, CPT and ICD9 codes

Strong skills in written communication

Strong work ethic

Excellent Customer Service and oral communication

Ability to perform non-complex arithmetic calculations

Ability to organize and maintain files and records

Ability to manage multiple tasks and deadlines

Basic computer skills

Ability to sit, stand, walk and pay close attention to detail

Ability to work in varies offices for training

Ability to work on campus for training

Ability to work on location within an hour when internet service, Citrix, is down

Ability to work on location within an hour when equipment is not functioning

Employee has knowledge and understanding of patient and workforce safety as it relates to job duties

Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable

Must have excellent internet and cell connection

Must have a HIPAA compliant remote workspace

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare