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Kiln · 5 months ago

Technology & Systems Manager

Lehi, Utah, United States

Full-time

Onsite

Senior Level

5+ years exp

Kiln is a flex-office and lifestyle brand that aims to elevate the performance and lifestyle of its members. As the Technology & Systems Manager, you will oversee all IT functions, manage hardware and software, and ensure the implementation of new technologies, with a focus on designing and standardizing A/V systems across all locations.

CommunitiesHuman ResourcesInformation Technology

Growth Opportunities

Responsibilities

Design, configure, install, and maintain enterprise-level A/V systems for conference rooms and event spaces, including technologies like Crestron, Logitech, Viewsonic, and Cynap

Standardize A/V hardware deployments across all sites to ensure a consistent, high-quality, and user-friendly experience

Collaborate with the build team to plan and execute audiovisual setups for new sites, including digital signage and background audio systems

Audit current meeting room and A/V technologies to identify gaps and develop recommendations for optimization and improvement

Oversee the research, prototyping, and design of new A/V solutions to keep Kiln's offerings frictionless and state-of-the-art

Develop and implement IT strategies to support the company's growth and objectives

Oversee IT expansion to support significant growth in both headcount and physical locations

Manage and mentor junior IT staff, building team capability in technical support, onboarding, and systems troubleshooting

Manage the IT budget, ensuring all expenditures are in line with company goals and focused on cost efficiencies

Foster strong working relationships with a wide range of internal partners, from technical teams to executive management

Collaborate strategically with external partners, including Managed Service Providers (MSPs), to deploy and manage scalable network infrastructure

Manage the end-to-end hardware lifecycle, from procurement to deployment, utilizing Mobile Device Management (MDM) solutions such as Apple Business Manager, Microsoft Intune, and Mosyle

Evaluate, streamline, and manage the company's tech stack, which includes over 75 critical business tools (e.g., Google Workspace, Asana, HubSpot, 1Password)

Identify and consolidate underutilized software to achieve significant cost savings

Develop and implement standardized IT onboarding and offboarding processes, including device preparation, training, and account management

Develop and maintain a library of IT training materials, user-friendly guides, and a robust knowledge base

Strengthen the company’s security posture by implementing practices such as phishing simulations, 2FA/SSO, robust device policies, and regular password audits

Lead quarterly device audits, OS compliance checks, and the timely renewal of critical security certificates

Coordinate the comprehensive IT setup for new site deployments, including internet provisioning, telephony systems, printers, and all A/V requirements

Lead and manage the Community Manager in your portfolio, while creating development plans to facilitate growth, and be the leader for your entire portfolio

Manage relationships with RVP and key cross-functional teams such as Business Development, Marketing, Maintenance, Finance & I.T

Track the performance of direct reports regularly and conduct performance management reviews

Ensure employee satisfaction of team members in your portfolio, and communicate any matters of concern to RVP as appropriate

Ensure healthy member retention at all sites under stewardship

Solve member escalations needing market-level support

Manage key initiatives related to enhancing community experience and creating operating efficiencies

Personally engage with key member organizations and prospects to ensure member satisfaction and retention

Manage member renewals at terms that drive overall financial health for the portfolio

Qualification

A/V systems managementIT managementMobile Device ManagementNetwork infrastructureIT budget managementCommunication skillsInterpersonal skillsLeadership skills

Required

Bachelor's and/or Master's Degree in Computer Science, Information Technology, or a related field

Minimum of 5+ years of experience in IT management, preferably in a rapidly scaling, multi-site business

Extensive, hands-on experience designing, installing, and managing enterprise-level A/V systems (e.g., Crestron, Logitech) for various environments, including conference rooms, theaters, and digital signage

Strong knowledge of network and server systems and experience collaborating with MSPs on network infrastructure

Hands-on experience with MDM solutions (e.g., Microsoft Intune, Mosyle, Apple Business Manager)

Demonstrated ability to develop and manage large IT budgets with a focus on cost efficiencies

Excellent communication, interpersonal, and leadership skills, with a focus on team building and development