NetSuite · 5 months ago
Principal Cloud Support Engineer (OCI) - Nashville-TN
Nashville, TN, United States
Full-time
Onsite
Senior Level, Lead/Staff
6+ years expNetSuite is a leading provider of cloud-based business management software. They are seeking a Principal Cloud Support Engineer to deliver post-sales support and solutions to their customer base, focusing on resolving customer inquiries and facilitating relationships with internal Oracle employees.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Security Clearance Required
Responsibilities
Deliver post-sales support and solutions to the Oracle customer base
Resolve post-sales non-technical customer inquiries via phone and electronic means
Address technical questions regarding the use of and troubleshooting for Electronic Support Services
Serve as a primary point of contact for customers and facilitate customer relationships with Support
Provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Qualification
Required
6 to 10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in delivering post-sales support and solutions
Ability to resolve post-sales non-technical customer inquiries via phone and electronic means
Experience in troubleshooting and providing technical support for Electronic Support Services
Ability to facilitate customer relationships with Support
Ability to provide advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
Recent News
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