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CACI International Inc · 5 months ago

Network Operations Center- NOC Tier 1 and 2

Washington, DC

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

5+ years exp

CACI International Inc is focused on supporting intel customers across various operating locations. They are seeking a NOC Tier 1 and 2 technician to manage network operations, perform system patching, troubleshoot network issues, and support the development of technical resolution reports.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Perform System patching and IAVA patches to network routers and switches

Perform IOS and Software upgrades

Draft Standard Operating Procedures (SOP) for network operations

Troubleshoot systems failures and accessibility problems within the network to our services

Monitor network performance, track usage and develop capacity reports

Makes recommendations that enhance operational efficiencies for network monitoring, management, and overall operations

Uses experience and knowledge articles to understand/implement potential workarounds

Updates knowledge articles and handles "how to" questions

Support KM management by entering solutions into the Solutions database

Support engineering designs data calls

Support new/enhanced network implementation, installation, and technical refresh projects within a site or locale

Works independently with some supervision

In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations

Problems faced are difficult, will require detailed information gathering, analysis, and investigation to understand problems. You will employ creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience

Preform Network ticket resolution

Support Network ticket closure across Network OPS staff to include:

Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)

Use administrative access to the network to provision new switches, router, VLANs and Crypto

Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems

Routing Service Requests to the appropriate organization required for incident resolution

Performs root cause analyses

Completes problem resolutions associated with incident ticket(s)

May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services

Qualification

DOD 8570 CertificationIAT II CertificationNetwork TroubleshootingNetwork MonitoringTechnical DocumentationProblem SolvingTeam CollaborationCommunication Skills

Required

High School/GED + 11 Yrs, or Associates + 9 Yrs, or Bachelors + 7 Yrs, or Masters + 5 Yrs

DOD 8570 Certification Required

Current IAT II certification

Minimum TS/SCI and ability to obtain a polygraph

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees