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CACI International Inc · 5 months ago

Network Event Management Quality Assurance Analyst

Springfield, VA

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

5+ years exp

CACI International Inc is seeking an experienced ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in their IT event management processes. The role involves developing and implementing quality assurance processes aligned with ITIL best practices, monitoring network events, and training IT staff on event management practices.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues

Utilize ITIL frameworks to ensure that network event management aligns with industry best practices

Conduct regular audits of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards

Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response

Train and mentor IT staff on ITIL event management practices and quality assurance procedures

Collaborate with IT operations teams to resolve event-related issues and enhance overall service quality

Create and maintain documentation for event management best practices, standard operating procedures, and quality control measures

Participate in the implementation and optimization of event management tools and systems

Prepare and present regular quality assurance reports on event management performance to senior IT management

Stay updated on ITIL best practices and innovations in event management to continuously improve quality standards

Qualification

ITIL frameworkNetwork monitoring toolsData analysis toolsITIL certificationAnalytical skillsProblem-solving skillsCommunication skillsTeamwork

Required

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

5+ years of related work experience

TS/SCI with Poly required

Strong analytical and problem-solving skills

Proficiency in data analysis tools and techniques (e.g., Excel, Tableau, Power BI)

Familiarity with ITIL framework and capacity management best practices

Excellent communication and presentation skills

Ability to work independently and as part of a team

Preferred

Previous experience with network monitoring tools (e.g., Riverbed, Network Node Manager, SolarWinds, etc.) and incident management systems (e.g., ServiceNow, Remedy, etc.) is highly preferred

ITIL certification

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees