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CACI International Inc · 5 months ago

Continuous Service Improvement Management Analyst

Sterling, VA

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

5+ years exp

CACI International Inc is seeking an experienced Continuous Service Improvement Management Analyst to enhance service quality, efficiency, and customer satisfaction. The ideal candidate will lead initiatives to identify, implement, and measure improvements across service delivery processes.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Assist the lead in providing continuous service improvement (CSI) management across the program

Develop and maintain performance metrics in accordance with the CSI approach

Raises issues, questions and concerns; Validates results, reports discrepancies, and follows through to ensure that all issues are resolved

Design and implement CSI initiatives

Monitor and analyze CSI performance data to identify trends and potential issues

Collaborate across the program to identify and implement improvements

Develop and maintain documentation for CSI processes and procedures

Create and present regular reports on CSI initiatives and quality metrics to stakeholders

Identify and implement best practices

Participate in CSI planning and projects

Qualification

ITIL V34 certificationNetwork protocols knowledgeData analysis proficiencyNetwork monitoring toolsService Management workflowsWork in dynamic environmentProblem-solving skillsCommunication skillsInterpersonal skills

Required

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

5+ years of experience in network operations, quality assurance, or related roles

Strong understanding of network protocols, architectures, and technologies (e.g., TCP/IP, MPLS, SDN)

Good working knowledge of the Service Management workflows and ITSM processes

ITIL V3 or 4 certification and training

Experience with network monitoring and performance management tools

Proficiency in data analysis and statistical methods

Excellent problem-solving and analytical skills

Strong communication and interpersonal skills

Ability to work in a fast-paced, dynamic environment

TS/SCI with Poly required

Preferred

ITIL Foundation Certification

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees