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CACI International Inc · 5 months ago

Network Operations Center (NOC) Shift Lead

Springfield, VA

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $158K/yr

5+ years exp

CACI International Inc is seeking a highly motivated and experienced Network Operations Center (NOC) Shift Lead to oversee and guide a team of network engineers and technicians in a 24/7 NOC environment. The NOC Shift Lead will ensure network uptime and operational efficiency, maintain quality standards, and mentor team members while ensuring smooth operations during their shift.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Supervise and lead the NOC team during assigned shifts, ensuring effective monitoring of network performance, incidents, and alerts

Manage and prioritize incoming network incidents and service requests, ensuring timely resolution and escalation when necessary

Ensure that service level agreements (SLAs) and operational targets are met consistently

Coordinate, lead and participate in incident response, troubleshooting, and root cause analysis for network disruptions or outages

Collaborate with other IT teams to resolve cross-functional issues

Ensure accurate and timely documentation of network issues, solutions, and escalations

Maintain and enforce NOC operational processes, documentation, and best practices

Conduct shift handovers with clear communication of ongoing incidents or tasks

Provide regular status updates to management and stakeholders

Provide guidance, training, and mentorship to junior NOC staff, fostering their professional growth

Participate in the development and improvement of NOC processes and procedures

Maintain accurate documentation of network issues, resolutions, and shift activities

Qualification

Network operations experienceNetwork protocols knowledgeLeadership skillsNetwork monitoring toolsRelevant certificationsAnalytical skillsProblem-solving skillsCommunication skillsTeam management abilitiesWork under pressure

Required

TS/SCI with Poly required

Bachelor's degree in Computer Science, Information Technology, or related field

5+ years of experience in network operations, with at least 2 years in a leadership role

Strong understanding of network protocols, infrastructure, and security concepts

Experience with network monitoring tools and ticketing systems

Excellent problem-solving and analytical skills

Strong leadership and team management abilities

Exceptional communication skills, both verbal and written

Ability to work in a fast-paced, high-pressure environment

Flexibility to work rotating shifts, including nights, weekends, and holidays

Preferred

Relevant certifications such as CCNA, CCNP, or ITIL are preferred

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

Glassdoor4.0

At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees