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CACI International Inc · 5 months ago

Network Problem Management Quality Assurance Analyst

Sterling, VA

Full-time

Onsite

Mid, Senior Level

$87K/yr - $182K/yr

5+ years exp

CACI International Inc is seeking a detail-oriented ITIL Network Problem Management Quality Assurance Analyst to support their IT service management processes. The successful candidate will be responsible for ensuring the quality and effectiveness of problem management activities, conducting audits, and contributing to continuous improvement efforts.

Information TechnologyService IndustrySoftware

Comp. & Benefits

No H1B

Security Clearance Required

Responsibilities

Perform regular quality checks on problem management processes and documentation

Conduct audits to ensure compliance with ITIL standards and internal procedures

Analyze problem management data and metrics to identify trends and areas for improvement

Assist in root cause analysis sessions for network-related problems

Verify proper categorization and documentation of network issues

Support the development and maintenance of quality standards for problem management

Participate in the creation of reports on problem management performance

Contribute to the implementation of quality improvement initiatives

Assist in training team members on ITIL problem management best practices

Collaborate with network teams to ensure adherence to quality standards

Qualification

ITIL V34 certificationNetwork operations experienceQuality assurance methodologiesService Management workflowsITSM platforms experienceData analysis software proficiencyAnalytical skillsNetwork technologiesProblem-solving skillsLeadership abilitiesTeam collaborationCommunication skillsReporting skills

Required

Bachelor's degree in Computer Science, Information Technology, or equivalent work experience

5+ years of experience in network operations, quality assurance, or related roles

TS/SCI with Poly required

ITIL V3 or 4 certification and training

Good working knowledge of the Service Management workflows and ITSM processes

Experience with major ITSM platforms (e.g., ServiceNow, BMC Remedy)

Knowledge of network technologies and protocols

Experience with quality assurance methodologies and auditing processes

Excellent analytical and problem-solving skills

Strong leadership and team collaboration abilities

Outstanding communication and reporting skills

Proficiency in ITSM tools and data analysis software

Preferred

ITIL certification in Problem Management

Benefits

Healthcare

Wellness

Financial

Retirement

Family support

Continuing education

Time off benefits

Company

CACI International Inc

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At CACI International Inc (NYSE: CACI), our 25,000 talented and dynamic employees are ever vigilant in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national security.

Founded in 1962

Arlington, Virginia, USA

10001+ employees