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HUB International · 5 months ago

Customer Service Rep, Employee Benefits

Diamond Bar, CA

Full-time

Onsite

Entry Level

$23/hr - $26.50/hr

1+ years exp

HUB International is a leading insurance brokerage that has been breaking boundaries for 25 years. They are seeking a Customer Service Representative to support clients with day-to-day account management, claims management, and underwriting services, ensuring clients receive the necessary support and innovative insurance solutions.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Assist the Account Management team with all aspects of the account-service for all client group sizes

Assist eligibility changes, enrollments, changes and terminations

Processes COBRA documents

Provides billing and online portal assistance to clients

Assists with audits

Qualification

Benefits experienceComputer efficiencyWritten communicationTeamworkAttention to detailInitiative

Required

1+ years of related benefits experience

demonstrated computer efficiency

Teamwork – Supports everyone's efforts to succeed

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information

Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed

Demonstrates attention to detail

High school or equivalent