Pyle USA · 5 months ago
Customer Experience Team Lead
Brooklyn, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $100K/yr
2+ years expPyle USA is a fast-growing consumer electronics brand known for its strong presence on Amazon and other marketplaces. They are seeking a Customer Experience Team Lead to oversee daily support operations, lead a team of agents, and enhance customer satisfaction across various platforms.
AudioConsumer ElectronicsManufacturing
Responsibilities
Manage and support a team of customer service agents
Own escalated tickets and complex customer issues across Amazon, Walmart, Shopify, and other platforms
Monitor and report on KPIs such as response time, resolution time, and CSAT
Provide coaching, feedback, and training to agents
Identify recurring issues and collaborate on solutions with sales and product teams
Maintain and improve internal knowledge bases, templates, and communication flows
Work closely with Amazon account managers to handle escalations and policy updates
Qualification
Required
2–3+ years in a customer support or team lead role
Experience working in or managing Amazon customer service (Seller Central knowledge required)
Strong written and verbal English communication skills
Hands-on, problem-solving mindset with excellent judgment
Experience with tools like Gorgias, Zendesk, or similar
Familiarity with order/returns flows, policies, and metrics in Amazon & eCommerce
Detail-oriented, organized, and able to prioritize and delegate effectively
Benefits
Be part of a supportive, tight-knit team making an impact
Work directly with leadership and gain exposure to the full business
In-person role at our Brooklyn HQ
Company
Pyle USA
Pyle USA is a manufacturer of high-quality advanced audio woofers and enjoys international distinction for its diverse range of products.
51-200 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase